Jaguar S-Type (X200) V6-3.0L Technical Service Bulletin # S419-05 Date: 001201

Jaguar S-Type (X200) V6-3.0L Technical Service Bulletin # S419-05 Date: 001201

Cell Phone - Voice Activated Command System Difficulty

S419-05

S-TYPE

DATE 12/00

MODEL

2000 MY-ON

S-TYPE

VIN L00001-ON

Difficulty Inputting Commands - Voice Activated Control System - Guidelines

Issue:

Some owners of S-TYPE vehicles may have a concern with the Voice Activated Control System not operating correctly, particularly when inputting

telephone commands. A recent investigation conducted with owners identified that the problems were due to incorrect voice commands.

The customer must be asked to demonstrate the concern in detail. This will allow you to determine whether the customer is using correct terminology

during a command input, or whether there may be other issues.

Action:

As mentioned, the Voice Activated Control System issues revolve around the phone command inputs.

A typical example of an incorrect phone command would be:

2000 Jaguar S-Type (X200) V6-3.0L Page 133

"Phone - Enter..." then waiting for a prompt.

Because the customers were not continuing with the first part of the number, the Voice Activated Control System did not recognize this as a valid

command and responded with the message "Command not recognized".

On 2000 MY-on vehicles the commands should be entered as "Phone - (Enter/Dial/Store) - 123456" as one continuous statement.

Example:

Phone - Enter - 411 then add more digits in 3 - 5 digit groups after the prompts.

Phone - Store - 1 201 818-8500

Phone - Dial - 1 201 818-8500

Advise customers that are using incorrect terminology, that the Voice Activated Control System will only understand and react correctly if the exact

phrase is used.

Note:

For all terminology issues, customers should refer to the quick reference card within the Voice Activation Handbook.

This Technical Bulletin is for information only