Mercedes Benz

Interior - Seat Noise Complaints Date: July 31, 2007 Order No.: S-B-91.00/37 Supercedes: Group: 91 SUBJECT: Model Year-All Models All Repairs for Noise Complaints Regarding Seats This bulletin addresses complaints regarding noisy seats. Follow the steps to ensure that the problem is fixed correctly. A. Repair Instructions 1. To better analyze the seat noises, maintain the customer's original seat positions, including cushion angles and backrest positions. It is a good idea to also store the customer's seat positions in vehicle memory. Note: Seat noises can depend on individual seat positions involving the backrest and cushions as well as the manner in which customers enter and sit in the vehicle. 2. Analyze the noise problem with the customer present. Note their interpretations of various seat adjustments and resulting sounds from each seat and back rest positions. 3. Before performing any adjustments, be sure to unbolt the seat from the vehicle while ke...