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Why You need to Avail Of Residence Consumers Inspection In Staten Island

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Consumers value certification, but don't know if their auto tech is certified

Nearly half of consumers think it’s important that their service technician is certified, a new survey suggests. Only about one in 10 of those surveyed assert that certification “doesn’t particularly matter to me.” But while many consumers believe certification is important, the survey revealed that almost as many did not know or had not been told whether their dealership’s techs were certified. That suggests a big opportunity for dealerships to educate service customers about the training their technicians have received. The survey, conducted on behalf of Fixed Ops Journal, included 17,221 consumers who wrote a comment between July 2 and 8 about their dealership experience on DealerRater.com . About half said they had not had their vehicle serviced at the dealership they wrote about. Of the remaining 8,476 respondents who had service work done at the dealership, 47 percent of respondents chose the option that “the technician was certified; certification is important to me.” Meanwhile,...