COMAND(R) - Doesn't Start, Can't Be Operated, Dark Display Mercedes Benz C 63 AMG Sedan (204.077) V8-6.3L (156.985)

2010 Mercedes Benz C 63 AMG Sedan (204.077) V8-6.3L (156.985)

Vehicle: Customer Interest

COMAND(R) - Doesn't Start, Can't Be Operated, Dark Display

COMAND: Does not start, cannot be operated, COMAND display remains dark

Topic number L182.85-P-055695

Version 1

Design group 82.85 Navigation and communication Systems (CNS,

ICS, COMAND, FleetBoard)

Date 02-28-2013

Validity NTG4.5:

Model 207, 212, 218 with code 088 or code 803 and code 512 (COMAND Online with integrated 6-disk DVD chan- ger) or code 526 (COMAND Online without navigation) or code 527 (COMAND Online) or code 528 (COMAND On- line without navigation)

Model 166, 172, 176, 204, 246, 463 with code 802 or co- de 803 and code 512 (COMAND Online with integrated 6-disk DVD changer) or code 526 (COMAND Online wi- thout navigation) or code 527 (COMAND Online) or code 528 (COMAND Online without navigation)

Reason for change

Complaint:

The COMAND unit does not start or the COMAND display remains dark. The COMAND unit cannot be operated.

Note :

The problem disappears after a lengthy idle period (>6h) or after interrupting the power supply (circuit 30).

Cause:

Software release of COMAND control unit (A4013)

Remedy:

1. Disconnect the power supply of the COMAND unit for a short period of time (approx. 1 mm). Following this the problem is rectified, but may

reoccur.

2. Perform a software update of the COMAND unit (A4013).

Note :

Replacing the COMAND unit does not remedy the problem!

The complaint is permanently rectified with the following software updates:

^ For vehicle models 207, 212, 218 with code 088: Software update of COMAND control unit (A4013) to software release 12/47 00 or higher

^ For vehicle models 166,172, 204, 246 with code 802: Software update of COMAND control unit (A4013) to software release 12/47 00 or higher

^ For vehicle models 166, 172, 176, 204, 207, 212, 218, 246, 463 with code 803: Software update of COMAND control unit (A4013) to software

release 12/36 00 or higher

Note :

The software will be available with Xentry Diagnostics version 03/2013 and Telematics DVD 03/13 (A 166 827 1159).

Symptoms


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