Some customers of 2008-2010-2020 SYNC-equipped vehicles may express concern with their SYNC paired device defaulting, switching or staying on privacy mode.

ISSUE Some customers of 2008-2010-2020 SYNC-equipped vehicles may express concern with their SYNC paired device defaulting, switching or staying on privacy mode. The customer may not be able to accept the call through the SYNC system or must answer the call manually on their personal device.

DisclaimerTechnical Service Bulletin # 10-2-8 Date: 100215

SYNC(R) System - Defaults To 'Privacy Mode' TSB 10-2-8

02/15/10

SYNC SYSTEM DEFAULTS TO OR STAYS IN PRIVACY MODE, MULTIPLE VEHICLE LINES

FORD: 2008-2009 Taurus X 2008-2010-2020 Focus, Fusion, Mustang, Taurus, Edge, Escape, Expedition, Explorer Sport Trac, Explorer, F-150, F-250, F-350, F-450 2009-2010-2020 Flex

LINCOLN: 2008-2010-2020 MKZ 2009-2010-2020 MKS 2008 Mark LT 2008-2010-2020 MKX, Navigator 2010-2020 MKT

MERCURY: 2008-2009 Sable 2008-2010-2020 Milan, Mariner, Mountaineer

ACTION Follow the Service Procedure steps to correct the condition.

2010-2020 Ford Truck Explorer AWD V8-4.6L               Page 70

SERVICE PROCEDURE

1. Set the Privacy mode to Off on the device and recheck Sync operation.

2. If necessary, test the device on another vehicle with the same version SYNC. If the concern is still present, the device is the concern. Continue with normal WSM Diagnostics.

NOTE PRIVACY MODE MEANS THAT THE PHONE IS CONTROLLING THE AUDIO. SYNC ONLY MAKES REQUESTS TO THE PHONE TO TRANSFER THIS RESPONSIBILITY OR AUDIO TO SYNC. IF THE PHONE DOES NOT ACCEPT THIS REQUEST OR THERE IS A PROBLEM IN THE COMMUNICATION TO MAKE THIS HAPPEN, YOU ARE BY DEFAULT IN PRIVACY MODE.

WARRANTY STATUS: Information Only