Some 2009-2012 Escape, 2009-2011 Mariner vehicles may exhibit an intermittent water leak originating from the liftgate glass/seal.

ISSUE
Some 2009-2012 Escape, 2009-2011 Mariner vehicles may exhibit an intermittent water leak originating from the liftgate glass/seal.

Technical Service Bulletin # 12-2-2 Date: 120203
Windows/Glass - Intermittent Liftgate Glass Water Leaks
TSB 12-2-2
02/03/12
LIFTGATE GLASS WATER LEAKS
FORD:
2009-2012 Escape
ISSUE
Some 2009-2012 Escape, 2009-2011 Mariner vehicles may exhibit an intermittent water leak originating from the liftgate glass/seal.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
1. Open the liftgate glass and remove the rear glass weatherstrip.
2. Remove the rear defrost grid connections and wiper motor wiring harness:
a. Left side - disconnect connector.
b. Right side - remove rubber housing; then depress both sides of white plastic retainer, and then pull wiring out to access and disconnect wiper
motor.
3. Disconnect struts at the liftgate glass pivots.
4. Holding the liftgate glass up, remove the seal from the liftgate glass opening.
5. Connect struts at the liftgate glass pivots.
6. Mask the surrounding interior trim and the high mount stop lamp.
NOTE
CLEANER MAY DAMAGE PLASTIC/VINYL SURFACES DURING THE CLEANING PROCESS.
7. Remove all adhesive and residue from the liftgate glass opening, using 3M(TM) Specialty Adhesive Remover 38984.
a. Thoroughly soak rag with cleaner and remove adhesive.
8. Using one of the preferred methods below measure and record the gap between the liftgate flange and liftgate glass at twelve (12) different
locations as shown. (Figure 1)
2010-2021 Ford Truck Escape 4WD L4-2.5L  Page 8
a. Modeling Clay
(1) Use any type of soft modeling clay and insert softened balls of locations. (Figure 1). clay in twelve (12)
(2) After the clay is firmly in place, close the liftgate glass until it latches. Making sure not to slam glass, causing the clay to not read the
correct height dimensions.
(3) Raise glass, and measure the depressions left in clay and record. (Figure 1)
(4) Remove clay pieces one at a time, use a marker and make a dot on sheet metal of each location where you measured.
b. Alternate method when modeling clay is not available.
(1) Close the liftgate glass and open the liftgate.
(2) Use a metal ruler or equivalent to measure and record the gap between the liftgate flange and liftgate glass in twelve (12) locations as
shown. Use a marker to indicate where each measurement was made. (Figure 1)
9. The specification for glass to sheet metal flange gap is 14 mm +/- 3 mm (9/16" +/- 1/8"). Using the recorded measurements, adjust the sheet
metal flange with a pair of duck bill pliers or flange pliers until the flange is within specification.
a. Steps 8a or 8b may need to be repeated 2-3 times.
10. Unclip struts one at a time and install a new seal around liftgate window opening.
a. Start at the center bottom seal may at first appear to be too long, any slack should be worked into the corners.
11. Reconnect wiring and window struts.
Locally Obtained Supplies and Parts Block
WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage Warranty/ESP coverage limits/policies/prior
approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part
coverage tool.
OPERATION DESCRIPTION TIME
120202A 2009-2012 Escape, 0.6 Hr.
2009-2011 Mariner: Adjust
The Sheet Metal Flange,
Includes Time To
Diagnose Following The
Service Procedure (Do Not
Use With Any Other Labor
Operations)
DEALER CODING
CONDITION
BASIC PART NO. CODE
7842084 42
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