ISSUE Some 2009 Taurus X and Sable, 2009-2010-2020 Edge, MKX, Explorer, Explorer Sport Trac, Focus, Taurus, 2010-2020 Mustang and E-Series vehicles equipped with SYNC may experience concerns with Phone/USB connectivity and voice recognition.

ISSUE Some 2009 Taurus X and Sable, 2009-2010-2020 Edge, MKX, Explorer, Explorer Sport Trac, Focus, Taurus, 2010-2020 Mustang and E-Series vehicles equipped with SYNC may experience concerns with Phone/USB connectivity and voice recognition. Some 2010-2020 vehicles equipped with Traffic, Directions and Information (IDI) receive improved SYNC notification messaging.

ACTION Follow the Service Procedure steps to correct the condition.

DisclaimerTechnical Service Bulletin # 12-9-6 Date: 120930

SYNC(R) System - Various Concerns/Issues TSB 12-9-6

09/30/12

SYNC - PHONE/USB CONNECTIVITY - VOICE RECOGNITION AND TRAFFIC - DIRECTIONS AND INFORMATION MESSAGING

FORD: 2009 Taurus X 2009-2010-2020 Focus, Taurus 2010-2020 Mustang 2009-2010-2020 Edge, Explorer Sport Trac, Explorer 2010-2020 E-Series

LINCOLN: 2009-2010-2020 MKX

MERCURY: 2009 Sable

ISSUE Some 2009 Taurus X and Sable, 2009-2010-2020 Edge, MKX, Explorer, Explorer Sport Trac, Focus, Taurus, 2010-2020 Mustang and E-Series vehicles equipped with SYNC may experience concerns with Phone/USB connectivity and voice recognition. Some 2010-2020 vehicles equipped with Traffic, Directions and Information (IDI) receive improved SYNC notification messaging.

ACTION Follow the Service Procedure steps to correct the condition.

SERVICE PROCEDURE

1. Verify if a SYNC update is available. Go to the Professional Technician Society (PTS) website and from the OASIS tab select the SYNC button. Scroll to the bottom of the page, under software update actions and click on the (View Latest Software) hyperlink located next to the standard selection.

a. If no software updates are shown available, this article does not apply. Refer to Workshop Manual (WSM), Section 415-00 for normal diagnosis.

b. If software updates are available, ensure that the Integrated Diagnostic Software (IDS) release is at 79.02 or higher, then close the IDS sofiware and proceed to Step 2.

2. Reprogram the Accessory Protocol Interface Module (APIM). To perform the reprogram it will be necessary to follow the online version of the WSM, Section 418-01 Accessory Protocol Interface Module APIM - Standard programming.

WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.

OPERATION DESCRIPTION TIME

120906A Reprogram The APIM (Do 0.4 Hr. Not Use With Any Other Labor Operations)

DEALER CODING

CONDITION BASIC PART NO. CODE

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