ISSUE Some 2008-2010-2020 Expedition, Explorer, Explorer Sport Trac and Mountaineer vehicles equipped with a non-navigation CD-6 Audio Control Module (ACM) may experience an unexpected Compact Disc (CD) shuffle or cycling during start up, during normal ACM operation, or shutting off the vehicle.

ISSUE Some 2008-2010-2020 Expedition, Explorer, Explorer Sport Trac and Mountaineer vehicles equipped with a non-navigation CD-6 Audio Control Module (ACM) may experience an unexpected Compact Disc (CD) shuffle or cycling during start up, during normal ACM operation, or shutting off the vehicle.

DisclaimerTechnical Service Bulletin # 10-9-7 Date: 100524

Audio System - Unexpected CD Shuffle With Key Off TSB 10-9-7

05/24/10

UNEXPECTED COMPACT DISC SHUFFLE OR CYCLING DURING NORMAL RADIO OPERATION OR WITH THE KEY OFF - NON-NAVIGATION RADIOS ONLY

FORD: 2008-2010-2020 Expedition, Explorer Sport Trac, Explorer

MERCURY: 2008-2010-2020 Mountaineer

ACTION Follow the Service Procedure steps to correct the condition.

SERVICE PROCEDURE

This service procedure affects non-navigation radios only. If you attempt to run module reprogramming on the 2008-2010-2020 ACM and the service tool does not recognize the part numbers of the ACM currently installed, this procedure does not apply.

Reprogram the ACM to the latest calibration using IDS release 66.05A and higher. This new calibration is not included in the VCM 2010-2020. Version A DVD. Calibration files may also be obtained at the website.

WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage IMPORTANT: Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.

OPERATION DESCRIPTION TIME

100907A 2008-2010-2020 Expedition, 0.3 Hr. Explorer, Mountaineer, And Explorer Sport Trac: Reprogram The Audio Control Module (Do Not Use With Any Other Labor Operations)

DEALER CODING

CONDITION BASIC PART NO. CODE RECAL 04