Becker MAP PILOT: Message "No navigation module connected" appears in the display 2013 Mercedes Benz Truck GLK 350 4MATIC

2013 Mercedes Benz Truck GLK 350 4MATIC (204.987) V6­3.5L (272.971)       Copyright ? 2013, ALLDATA     10.52SS  
    Page 1
Vehicle: All Technical Service Bulletins
Navigation ­ Becker(R)MAP PILOT 'No Navigation Module Connected
Becker MAP PILOT: Message "No navigation module connected" appears in the display
Topic number L182.61­P­055954
Version 2
Design group 82.61 Auto pilot system (APS), Audio 30 APS
Date 04­24­2013
Validity Model 117, 166, 172, 176, 204, 207, 212, 218, 242, 246
with Becker MAP PILOT (code 509) or preinstallation for
Becker MAP PILOT (code 508)
Reason for change
Complaint:
The Audio/COMAND display (A40/8) of the Becker MAP Pilot continuously or intermittently shows the message "No
navigation module connected".. This message appears even though the navigation module (A2/30) is correctly locked in the
bracket (A2/30­1) in the glove box.
Cause:
1.) Software in navigation module (A2/30).
2.) The tightening torque of the threaded connection between the bracket (A2/30­1) and the glove box is too high. This
leads to mechanical stress between the bracket (A2/30­1) and the navigation module (A2/30).
3.) The LVDS (low voltage differential signal) line is not correctly plugged into the radio (A2).
Note on 3.):
­ In vehicles up to and including model year 2012 (code 802), no fault code is logged in the radio (A2); the connector
color is blue.
­ In vehicles as of model year 2013 (code 803), the fault code 953B is logged in the radio (A2); the connector color is
green.2013 Mercedes Benz Truck GLK 350 4MATIC (204.987) V6­3.5L (272.971)       Copyright ? 2013, ALLDATA     10.52SS  
    Page 2
Attachments
Remedy:
1.) Perform the following software updates in the navigation module (A2/30):2013 Mercedes Benz Truck GLK 350 4MATIC (204.987) V6­3.5L (272.971)       Copyright ? 2013, ALLDATA     10.52SS  
    Page 3
a) Update interface software (Automotive Software) in navigation module (A2/30) to version 12/21.00 (A 166 902 73 04)
(available as of XENTRY Diagnostics Release 09/12) or higher using XENTRY Diagnostics.
b) Update firmware in navigation module (A2/30) to version R22.3.1205 (available since Week 37/12) or higher using
Becker Content Manager.
c) Update navigation software (PND software) in navigation module (A2/30) to version 2.0.50 (available since Week 37/12)
or higher using Becker Content Manager.
Note:
The updates of the navigation software (PND software) including firmware must be performed using the current Becker
Content Manager. The checks for updates on launching the Becker Content Manager must be activated in the "Settings"
menu (see attachment). To update the navigation software, it may be necessary to perform a free­of­charge update of the
map data at the same time. Detailed information can be found at www.beckermappilot.com. The update process can take
up to several hours depending on your Internet connection.
2.)
Remove bracket (A2/30­1) and reinstall without stress (see attachment):
Note:
The maximum permissible torque is
3.)
­ 1.7 Nm for models 172 and 204.0, 204.2 and 204.3,
­ 2.5 Nm for models 117, 166, 176, 204.9, 207, 212, 218, 242, and 246.
In vehicles up to and including model year 2012 (code 802) and in vehicles as of model year 2013 with fault code 953B
remove the radio (A2) and check the LVDS (low voltage differential signal) line for correct engagement (see
attachment).2013 Mercedes Benz Truck GLK 350 4MATIC (204.987) V6­3.5L (272.971)       Copyright ? 2013, ALLDATA     10.52SS  
    Page 42013 Mercedes Benz Truck GLK 350 4MATIC (204.987) V6­3.5L (272.971)       Copyright ? 2013, ALLDATA     10.52SS  
    Page 5
Attachments
Symptoms
Control unit/fault code2013 Mercedes Benz Truck GLK 350 4MATIC (204.987) V6­3.5L (272.971)       Copyright ? 2013, ALLDATA     10.52SS  
    Page 1
Vehicle: All Technical Service Bulletins
Navigation ­ Becker(R)MAP PILOT House Address Numbers Not Found
Becker MAP PILOT: House numbers are not found when addresses are entered via the Audio/COMAND controller
Topic number L182.61­P­056044
Version 1
Design group 82.61 Auto pilot system (APS), Audio 30 APS
Date 04­24­2013
Validity Model 117, 166, 172, 176, 204, 207, 212, 218, 242, 246
with Becker MAP PILOT (code 509) or preinstallation for
Becker MAP PILOT (code 508)
Reason for change
Complaint:
When addresses are entered as navigation destinations via the Audio/COMAND controller (A40/9), the house numbers are
not found in some cases.
Only affects navigation modules (A2/30) with the following software releases:
1.) Interface software (Automotive Software) in navigation module (A2/30) prior to version 12/48.00 (A 166 902 11 05)
2.) Navigation software (PND software) in navigation module (A2/30) prior to version 2.5.26
Note:
If the same address is entered via voice input ("OneShot": town ­ street ­ house number), the address is found.
Cause:
Software in navigation module (A2/30).
Remedy:
Perform the following software updates in the navigation module (A2/30):
1.) Update interface software (Automotive Software) in navigation module (A2/30) to version 12/48.00 (A 166 902 11 05)
(expected to be available as of XENTRY Diagnostics Release 07/13) or higher using XENTRY Diagnostics.
2.) Update firmware in navigation module (A2/30) to version R26.3.0130 (available as of Week 12/13) or higher using
Becker Content Manager.
3.) Update navigation software (PND software) in navigation module (A2/30) to version 2.5.26 (available as of Week 12/13)
or higher using Becker Content Manager.
Notes:
­ The updates of the navigation software (PND software) including firmware must be performed using the current
Becker Content Manager. The checks for updates on launching the Becker Content Manager must be activated in the
"Settings" menu (see attachment). To update the navigation software, it may be necessary to perform a
free­of­charge update of the map data at the same time. Detailed information can be found at
www.beckermappilot.com. The update process can take up to several hours depending on your Internet connection.
­ As a remedy until the software becomes available, voice input can be used to enter the address and set it as a
destination.2013 Mercedes Benz Truck GLK 350 4MATIC (204.987) V6­3.5L (272.971)       Copyright ? 2013, ALLDATA     10.52SS  
    Page 22013 Mercedes Benz Truck GLK 350 4MATIC (204.987) V6­3.5L (272.971)       Copyright ? 2013, ALLDATA     10.52SS  
    Page 3
Attachments
Symptoms2013 Mercedes Benz Truck GLK 350 4MATIC (204.987) V6­3.5L (272.971)       Copyright ? 2013, ALLDATA     10.52SS  
    Page 1
Vehicle: All Technical Service Bulletins
Navigation ­ Becker(R)MAP PILOT House Address Numbers Not Found
Becker MAP PILOT: House numbers are not found when addresses are entered via the Audio/COMAND controller
Topic number L182.61­P­056044
Version 1
Design group 82.61 Auto pilot system (APS), Audio 30 APS
Date 04­24­2013
Validity Model 117, 166, 172, 176, 204, 207, 212, 218, 242, 246
with Becker MAP PILOT (code 509) or preinstallation for
Becker MAP PILOT (code 508)
Reason for change
Complaint:
When addresses are entered as navigation destinations via the Audio/COMAND controller (A40/9), the house numbers are
not found in some cases.
Only affects navigation modules (A2/30) with the following software releases:
1.) Interface software (Automotive Software) in navigation module (A2/30) prior to version 12/48.00 (A 166 902 11 05)
2.) Navigation software (PND software) in navigation module (A2/30) prior to version 2.5.26
Note:
If the same address is entered via voice input ("OneShot": town ­ street ­ house number), the address is found.
Cause:
Software in navigation module (A2/30).
Remedy:
Perform the following software updates in the navigation module (A2/30):
1.) Update interface software (Automotive Software) in navigation module (A2/30) to version 12/48.00 (A 166 902 11 05)
(expected to be available as of XENTRY Diagnostics Release 07/13) or higher using XENTRY Diagnostics.
2.) Update firmware in navigation module (A2/30) to version R26.3.0130 (available as of Week 12/13) or higher using
Becker Content Manager.
3.) Update navigation software (PND software) in navigation module (A2/30) to version 2.5.26 (available as of Week 12/13)
or higher using Becker Content Manager.
Notes:
­ The updates of the navigation software (PND software) including firmware must be performed using the current
Becker Content Manager. The checks for updates on launching the Becker Content Manager must be activated in the
"Settings" menu (see attachment). To update the navigation software, it may be necessary to perform a
free­of­charge update of the map data at the same time. Detailed information can be found at
www.beckermappilot.com. The update process can take up to several hours depending on your Internet connection.
­ As a remedy until the software becomes available, voice input can be used to enter the address and set it as a
destination.2013 Mercedes Benz Truck GLK 350 4MATIC (204.987) V6­3.5L (272.971)       Copyright ? 2013, ALLDATA     10.52SS  
    Page 22013 Mercedes Benz Truck GLK 350 4MATIC (204.987) V6­3.5L (272.971)       Copyright ? 2013, ALLDATA     10.52SS  
    Page 3
Attachments
Symptoms