Disclaimer2010 Cadillac Truck SRX AWD V6-3.0L Technical Service Bulletin # 09221C Date: 110127

Disclaimer2010 Cadillac Truck SRX AWD V6-3.0L Technical Service Bulletin # 09221C Date: 110127

Campaign - Navigation System Update

SERVICE UPDATE

Bulletin No.: 09221C

Date: January 27, 2011

Subject: 09221C - Service Update for Inventory and Customer Vehicles - Navigation System Update - Expires with Base Warranty

Models:

2010 Buick Allure, LaCrosse

2010 Cadillac SRX

2010 Chevrolet Equinox

2010 GMC Terrain

Supercede:

The Service Procedure in this bulletin has been revised. Please discard all copies of bulletin 09221B, issued November 2009.

THIS SERVICE UPDATE INCLUDES VEHICLES IN DEALER INVENTORY AND CUSTOMER VEHICLES THAT RETURN TO

THE DEALERSHIP FOR ANY REASON. IT WILL EXPIRE AT THE END OF THE INVOLVED VEHICLE'S NEW VEHICLE

LIMITED WARRANTY PERIOD.

Purpose

This bulletin provides a service procedure to program the radio module on certain 2010 Buick Allure, LaCrosse; Cadillac SRX; Chevrolet

Equinox; and GMC Terrain vehicles. This program will address multiple concerns with the navigation system.

This service procedure should be completed as soon as possible on involved vehicles currently in dealer inventory and customer vehicles

that return to the dealer for any type of service during the New Vehicle Limited Warranty coverage period.

Vehicles Involved

A list of involved vehicles currently in dealer inventory is available on the "Service Update Bulletin Information" link under the "Service" tab in

GM GlobalConnect (US), or attached to the Dealer Communication (Canada), used to release this bulletin. Customer vehicles that return for

service, for any reason, and are still covered under the vehicle's base warranty, and are within the VIN breakpoints provided below, should be

checked for vehicle eligibility in the appropriate system listed below.

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Important

Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Investigate Vehicle History link on the Global Warranty

Management application within GlobalConnect. Not all vehicles within the above breakpoints may be involved.

Parts Information

For US: Flash drives were shipped from the Warranty Parts Center (WPC) at no charge via UPS Ground Delivery-Attention: Parts Manager, to

dealers with involved vehicles.

If your USB Flash Drive has been misplaced, dealers are to obtain a USB 2.0 Flash Drive locally at their expense. The minimum USB Flash Drive

capacity requirement is 512 MB. Follow the service procedure titled, FOR CANADIAN DEALERS, AND US DEALERS WHO NEED TO

DOWNLOAD A CALIBRATION TO A NEW USB FLASH DRIVE. The calibration downloaded to the USB Flash Drive can be used to program

all vehicles involved in the field action. After completing the programming event for all vehicles involved in the field action, remove (delete) the

calibration from the USB Flash Drive. Save the USB Flash Drive for future USB programming events. Do NOT contact the WPC for a USB Flash

Drive.

For Canada: Dealers are to obtain a USB 2.0 Flash Drive locally. The minimum USB Flash Drive capacity requirement is 512 MB. A one-time

allowance is provided for the purchase of a USB 2.0. Flash Drive. The calibration downloaded to the USB Flash Drive can be used to program all

vehicles involved in the field action. After completing the programming event for all vehicles involved in the field action, remove (delete) the

calibration from the USB Flash Drive. Save the USB Flash Drive for future USB programming events.

Service Procedure

Note

This procedure begins with a USB flash drive programming event. This IS NOT a TIS2WEB programming event. This procedure requires a USB

2.0 flash drive. The minimum USB flash drive capacity requirement is 512 MB. The software downloaded to the USB flash drive can be used to

update all vehicles involved in this bulletin.

Any existing date on the USB flash drive will be erased during the TIS2WEB-to-USB flash drive download procedure. To ensure important date IS

NOT deleted from the USB flash drive, transfer the data from the USB flash drive onto another approved storage device BEFORE attempting to

download software from TIS2WEB.

Once the software is downloaded to the USB, DO NOT add any data to the storage device.

1. The Navigation radio software has been revised to address the above conditions. You will udpate the radio using a USB FLASH DRIVE and

the Service Programming System (SPS) with the file available on TIS2WEB. Refer to the SPS procedures and Control Module References in

SI.

Note

During programming, the battery voltage MUST be maintained within the proper range of 12-15 volts.

2. Connect the Midtronics(R) PSC 550 Battery Maintainer (SPS Programming Support Tool EL-49642) or an equivalent to the battery.

3. Connect the MDI to the vehicle.

4. Turn ON the ignition, with the engine OFF.

5. Select: J-2534 MDI from the Select Diagnostics Tool and Programming Process screen.

6. Select: RAD - "Radio USB Programming for Navigation Software - Setup", from the Supported Controllers screen. Refer to SI and SPS for

programming instructions, if required.

7. Insert a USB flash drive into the USB port of your computer. Press the REFRESH button if your USB drive IS NOT selectable in the

2010 Cadillac Truck SRX AWD V6-3.0L Page 139

Available USB Drives box.

8. Select NEXT from the SPS Special Function screen.

9. Monitor the Progress Status bar at the bottom of the SPS Special Function screen.

Note

The files have been successfully loaded onto the USB flash drive when the Progress Status bar is completely shaded and the SPS Special

Functions screen displays the following message: "Remove the USB stick and insert into the vehicle USB port."

10. Remove the USB flash drive from the computer when the Progress Status bar indicates that the software download has been completed.

11. Press FINISH from the SPS Special Function screen. DO NOT wait for the Completion screen to appear on the display.

Note

On Cadillac SRX vehicles, turn on the radio and press the NAV button to raise the viewscreen. If this is not done before inserting the USB

drive, you will not be able to operate the "Ok" button in the following step.

12. Insert the USB flash drive into the USB port of the vehicle. The radio will display the title "Program Update" along with warnings not to

interrupt power or remove the media. A bar graph will form indicating progress and an "OK" button will appear. PRESS the appropriate

radio button or area of the screen to activate the "OK" command and begin programming.

13. A status bar indicates progress.

2010 Cadillac Truck SRX AWD V6-3.0L Page 140

Note

DO NOT cycle the ignition even if the view screen indicates to cycle it. At the conclusion of the USB drive downloading to the radio,

installation of the programming will automatically begin as indicated by the white progress bar below. If the view screen instead remains

blank for more than 40 minutes, you may then cycle the ignition. This will reinitialize the programming event. Do not remove the USB flash

drive.

14. After the USB programming has completed, the screen will go blank. (On the SRX, the screen will also lower.) It is not necessary to observe

the entire programming process. Once the screen has gone blank, a white outline bar graph will appear. (Not visible on SRX due to the screen

being lowered.) The downloaded program will automatically install. Once this progress bar fills, the screen will go blank and USB

programming will be complete.

15. When the programming event has completed, the radio will display Download Complete and the version number U413.

Note

On the SRX, the display screen will rise at the completion of the USB download to allow viewing of the programming complete screen and

version number.

16. Turn OFF the ignition for 60 seconds.

17. Remove the USB flash drive.

18. The vehicle MUST now be calibrated.

Note

Vehicle calibration is a required step. Many of the radio and navigation functions will not operate properly unless the calibration outlined in

the following steps is performed.

Note

After completion of the USB programming event, but prior to the initialization of SPS programming, the radio will display a Cadillac splash

screen if operated. This is a normal condition. Completion of the SPS programming below will restore the radio to the proper splash screen

for the vehicle being serviced.

19. Return to the SPS programming screen. Select J-2534 MDI from the Select Diagnostics Tool and Programming Process screen.

20. Select RAD: Radio Programming.

21. You must now select the proper choices for the build of the vehicle you are servicing. Refer to the vehicle SPID label or the vehicle build

information through GWM for the specific RPOs the vehicle is equipped with.

22. Once you have selected the proper vehicle options, you may initiate SPS programming. Upon completion of this step, the radio is updated.

Note

At the completion of the programming, you may verify the programming is updated and successful by pressing CONFIG, entering NAV and then

viewing the map database. You should see version U413 displayed.

Note

The navigation radio will be returned to factory default value during this upgrade.

2010 Cadillac Truck SRX AWD V6-3.0L Page 141

Warranty Transaction Information

Submit a claim using the table below.

* USB Flash Drives were sent to involved U.S. dealers at no charge from the WPC. If dealers no longer have that flash drive, they are to purchase

one at their expense. Do NOT submit for the cost of a USB flash drive.

** Submit the actual cost of the USB 2.0 Flash Drive, not to exceed $10.00 USD, $10.30 CAD. The calibration downloaded to the USB Flash

Drive can be used to program all vehicles involved in the field action. After completing the programming event for all vehicles involved in the field

action, remove (delete) the calibration from the USB Flash Drive. Save the USB Flash Drive for future USB programming events.