Thursday, February 13, 2020

2010 Cadillac Truck SRX AWD V6-2.8L Turbo Technical Service Bulletin # 09-00-89-029J Date: 120730

2010 Cadillac Truck SRX AWD V6-2.8L Turbo Technical Service Bulletin # 09-00-89-029J Date: 120730



Locks - Obtaining Replacement Key/Key Cutting



INFORMATION



Bulletin No.: 09-00-89-029J



Date: July 30, 2012



Subject: Key Cutting Procedure for Obtaining Replacement Key



Models:



2010-2013 Buick LaCrosse



2011-2013 Buick Regal



2012-2013 Buick Verano



2010-2013 Cadillac SRX



2010 Cadillac Truck SRX AWD V6-2.8L Turbo Page 19



2013 Cadillac ATS, XTS



2010-2013 Chevrolet Camaro, Equinox



2011-2013 Chevrolet Caprice PPV, Cruze, Volt



2012-2013 Chevrolet Orlando (Canada), Sonic



2013 Chevrolet Malibu



2010-2013 GMC Terrain



2008-2009 Pontiac G8



Attention:



This bulletin applies to the United States and Canada only. Export dealers are to contact their local Technical Assistance Center (TAC) for further



information.



Supercede:



This bulletin is being revised to update step 2 to indicate that in the GM CC&A Parts System, entering any characters in the "Comments" field other



then the requested key code will cause the order to self cancel. Please discard Corporate Bulletin Number 09-00-89-029I (Section 00 - General



Information).



Due to the uniqueness of the ignition/door lock key, special equipment is required to cut a key. If you do not have the required equipment, you may



order a cut/coded key through GM CC&A.



To obtain a replacement key, the following procedure is suggested:



1. Obtain the vehicle key code.



U.S. Dealers: Access the "Key Code Look Up" application through GM GlobalConnect under the Parts Workbench.



Canadian Dealers: Access the "KeyCode Look-Up" feature within the OEConnection D2DLink application.



For additional information on obtaining GM key codes:



-(U.S. dealers) - refer to the latest version of GM Corporate Bulletin Number 10-00-89-009.



-(Canada dealers) - refer to the latest version of GM Corporate Bulletin Number 10-00-89-010.



2. Submit a part order through the GM CC&A Parts System for a key blank. Be sure to include the key code in the "note" field, and the keycode



in the "comments" field of the order. The "Comments" field may ONLY contain the keycode, (NO extra words). Additional verbiage will



result in the order canceling.



Notice



In the GM CC&A parts system, the "comments" field may only contain the requested keycode. Additional characters in this field WILL



CAUSE THE ORDER TO SELF CANCEL.



3. DO NOT ORDER AN UNCODED KEY AS YOU WILL RECEIVE A BLANK KEY THAT WILL REQUIRE CODING ON THE



SPECIAL EQUIPMENT LISTED BELOW.



Note



The key code is five digits. Some vehicle records do not have the first digit displayed (i.e., vehicle records show the key code as "1234"). When



ordering a cut/coded key, refer to the key code table.



2010 Cadillac Truck SRX AWD V6-2.8L Turbo Page 20



Important



The order will be shipped the same day if received by 12:00 p.m. (noon) EST, or within 24 hours, Monday through Friday via FedEx



(Canadian dealers should place their orders for these parts using a CSO order type only. Do not order using the CSO3 order type).



Important



The remote control transmitter and the key shank are not serviced separately.



Tip



The new key and transmitter will need to be programmed to the vehicle. Refer to Key and Transmitter Programming in SI for details.



Parts Information



For part numbers and usage, refer to Key in Group 02.187 of the appropriate parts catalog.



Important



As an alternate to Step 2, the following equipment can be purchased through 1-800-GM-TOOLS or by visiting www.GMDEsolutions.com



(U.S.) or www.des-canada.ca (Canada).



General Motors highly recommends the use of the following key machines. General Motors has identified superior equipment through testing and



evaluation. General Motors believes these sources and their equipment to be reliable. There may be additional manufacturers of such equipment.



General Motors does not endorse, indicate any preference for or assume any responsibility for the equipment from these firms or for any such items



which may be available for other sources.



Equipment Information



Warranty Information



2010 Cadillac Truck SRX AWD V6-2.8L Turbo Page 21



For vehicles repaired under warranty, use the table.

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