Navigation Radio - Navigation Map Enhancements
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 161
NUMBER: 08-065-12
GROUP: Electrical
DATE: December 20, 2012
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE
TRANSMITTAL (RRT) 12-072. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN's
HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS
APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN
TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF
WARRANTY.
SUBJECT:
RHR Navigation Map Enhancements
OVERVIEW:
This bulletin involves updating the RHR radios navigation map database software.
MODELS:
2012 (JK) Wrangler
2012 (JS) Avenger/200
2012 (DS) Ram 1500 Pickup
2012 (KK) Liberty
2012 (LC) Challenger
2012 (DJ) Ram 2500 Pickup
2012 (D2) Ram 3500 Pickup
2012 (RT) Caravan/Town & Country
2012 (WK) Grand Cherokee
2012 (WD) Durango
NOTE:
This bulletin applies to vehicles built with an Uconnect 730N
CD/DVD/HDD/MP3/Nav Radio (sales code RHR).
SYMPTOM/CONDITION:
Customers may experience a condition were new roads and new point of interests are not accurately shown on their navigation system.
Updating the navigation software will help address most of the map inaccurate results.
DIAGNOSIS:
If a customers VIN is listed in VIP or on your RRT VIN list, perform the repair.
PARTS REQUIRED:
REPAIR PROCEDURE:
NOTE:
If the software update process is interrupted/aborted, the process should be restarted.
1. Turn ignition to the RUN position
2. Turn the Radio on.
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3. Press the MENU key (Fig. 1).
4. Press System Setup (Fig. 2).
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5. Press System Information (Fig. 3).
6. Is the application software level at 2.126? (Fig. 4).
a. No >>> Perform service bulletin 08-053-12 first, before proceeding with this bulletin.
b. Yes >>> proceed to Step # 7.
7. Is the Database software level at 4.3.1 or higher? (Fig. 4).
a. Yes >>> This service bulletin doesn't pertain, normal diagnostic should be performed.
b. No >>> Proceed to Step # 8.
NOTE:
Install a battery charger to ensure battery voltage does not drop below 13.2 volts.
NOTE:
The Navigation radio will not be functional during this update.
NOTE:
If the vehicle is equipped with Keyless Go (sales code GX4), apply parking brake and shift vehicle into neutral. Key on engine off, this will
prevent the ignition from timing out.
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 164
8. An Activation Key is required and must be obtained by going to
http://www.navteq.com/freshmaps/chryslerdealers. You must have the vehicle VIN before you can obtain a functional activation key. If you need
assistance generating an activation code please contact Navteq at 866-629-3212.
NOTE:
The website in step (8) is only for obtaining activation codes for VINs listed in VIP or on your RRT list. There is a different website for
customers that were sent an update kit directly to their home, please follow the instructions included with the customer's kit.
CAUTION:
If the VIN is NOT in VIP the activation key WILL be restricted.
9. Insert the Navigation Map Update disc into the radio by pressing OPEN/CLOSE and inserting the update disc.
10. The radio will read the contents of disc and will prompt the user to select "OK" or "CANCEL" as shown in the screen below. It may take
approximately 2 minutes for this prompt to display (Fig. 5).
11. Press "OK" (Fig. 5).
12. The next screen will display the current and new version of the Navigation Map database software (Fig. 6).
13. Press YES to continue.
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14. When prompted by the radio enter the activation key obtained in Step # 8.
15. After successful entry of the activation key, the following screen will be displayed (Fig. 8).
16. Press "OK" and the update process will begin.
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17. The following screen will be displayed (Fig. 9).
NOTE:
The update may take up to 1 hour to be completed. Once the update has
been started no other action is needed from the technician. The tech can
perform other duties while the navigation system is being updated.
18. After the radio resets, the following screen will be displayed (Fig. 10)
2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 167
19. After successful update, the following screen will be displayed (Fig. 11)
20. The radio will reset and return to normal operation.
21. Retrieve the Navigation Map Update disc by pressing the OPEN/CLOSE button, remove the disc and close the radio display by pressing the
OPEN/CLOSE button, and remove the key from the ignition.
NOTE:
If the update disc is not ejected immediately, the radio may re-read the disc and prompt the user to update again. Select "CANCEL".
POLICY:
Reimbursable within the provisions of the warranty.
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