Mercedes Benz Truck R 320 BLUETEC Technical 2009020004B Date: 090320
Campaign - Replacement Of Tele Aid Control Module
FILE
SERVICE: GROUP 00 OF SERVICE INFORMATION BINDER
PARTS: GROUP 1 OF INFORMATION_PARTS AND ACCESSORIES BINDER
Campaign No. 2009020004, March 2009
TO: ALL MERCEDES-BENZ CENTERS
Revision Date Purpose
B 03/20/09 Revision to repair procedure regarding subscriber status in Subject E, step 6.
A 03/03/09 Revision to repair procedure regarding faxing of registration form in Subject E, step 6; included new step (7).
- 02/20/09 Initial release
SUBJECT:
Models 164/164.8/171/204/204.9/209/211/216/219/221/230/251
Model Years 2008 and 2009
Replace Tele Aid Control Module
This Service Campaign has been initiated because Daimler AG (DAG) has determined that the Tele Aid may not function properly as a result of a
hardware fault in the Tele Aid control module. If this condition exists an instrument cluster message of "No Service" and "Tele Aid inoperable" will
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be seen by the customer. To correct this condition dealers will replace the Tele Aid control module at the next workshop visit.
Prior to performing this Service Campaign:
^ Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired.
^ Please review the entire Service Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall and Service Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 22,508 vehicles are affected.
Procedure
Note:
^ If possible, please perform any service or maintenance work on the vehicle after completing the entire Tele Aid control module installation
(including faxing of the Tele Aid registration form shown above to ATX). This will help to minimize any possible waiting time which may occur
while ATX is processing the Tele Aid registration form.
Note: Prior to starting the procedure ensure to:
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^ Use DAS 11/08 with all associated patches or higher.
^ Connect Star Diagnosis
^ Follow the steps exactly as described in DAS.
^ Connect battery charger.
A. Transfer Tele Aid Control Module Settings
1. Print-out control module version by navigating through the following screen menus: Main Groups/Control Units/Information and
communication/Audio, video, navigation and telematics/Tele Aid-Emergency call, Stolen vehicle tracking, MB info, Roadside Assistance, Remote
door unlocking, Remote door locking/Control unit version Control unit TELE AID.
2. Transfer the settings of the Tele Aid control module to Star Diagnosis by navigating through the following screen menus: Initial Start-up (follow
on-screen instructions).
3. Proceed to Subject B: Replace Tele Aid Control Module.
B. Replace Tele Aid Control Module
1. Models 211/219/216/221:
^ Remove trunk floor panel and rear cover panel covering Tele Aid control module.
^ Find location of Tele Aid control module (N123/4, Figures 1-2).
^ Replace Tele Aid control Module.
^ Proceed to Subject E: Initialize and Register Tele Aid Control Module.
2. Model 171: proceed to Subject C.
3. Model 230: proceed to Subject D.
4. Refer to WIS for models:
^ 164/164.8: AR82.95-P-0005GZ
^ 204: AR82.95-P-0005CW
^ 251: AR82.95-P-0005RT
Note: (regarding model 251 WIS instructions):
Remove rear bolts securing front seat to allow easier access to Tele Aid control module.
Note (regarding the 4 WIS instructions listed above):
After installing Tele Aid control module proceed to Subject E: Initialize and Register Tele Aid Control Module.
5. Model 204.9:
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^ Remove cargo compartment components, refer to WIS: AR68.80-P-5800CY.
^ Find location of Tele Aid control module (Figure 3)
^ Replace Tele Aid control module.
^ Proceed to Subject E: Initialize and Register Tele Aid Control Module.
6. Model 209 coupe:
^ Find location of Tele Aid control module (N123/4, Figure 4).
^ Replace Tele Aid control module.
^ Proceed to Subject E: Initialize and Register Tele Aid Control Module.
C. Replace Tele Aid Control Module On Model 171
1. Remove bottom center trunk paneling, refer to WIS: AR68.30-P-4810V.
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2. Remove bolts (1, Figure 5).
3. Fold down rear panel (2, Figure 5).
4. Replace Tele Aid Control module (N123/4, Figure 5)
5. Proceed to Subject E: Initialize and Register Tele Aid Control Module:
D. Replace Tele Aid Control Module On Model 230
1. Open retractable hard top.
2. Loosen center console, refer to WIS: AR68.20-P-2320R.
3. Remove screws, remove cover (arrow, Figure 6).
4. Remove edge guard (A, Figure 6) then remove door threshold.
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5. Open retractable hard top cover (A, Figure 7): hold retractable hardtop switch in closed position until hard top cover (A) is open.
6. Loosen screw (arrow, Figure 7) and remove screw under hard top cover (not shown) then remove hard top hinge cover (B).
7. Remove 4 bolts (arrows, Figure 8) then remove rear wall panel (A).
8. Loosen rear storage box:
^ Using a plastic wedge, remove cover (arrow, Figure 9) in front of storage box.
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^ Remove 2 lower bolts (arrows, Figure 10).
^ Loosen 2 bolts (A) on inside of storage box.
9. Repeat steps 3, 4, 6, and 8 on opposite side.
10. Remove 4 Tele Aid control module bracket bolts (arrows, Figure 11).
11. Remove Tele Aid control module:
^ Move storage boxes away from Tele Aid control module (A, Figure 11) to gain access to wire harness and cables.
^ Remove bolts (B, Figure 11) securing Tele Aid control module to mounting bracket (C).
^ Disconnect wire harness and cables from from Tele Aid control module (A).
^ Slide Tele Aid control module (A) out of mounting bracket (C, Figure 11).
12. Proceed to Subject E: Initialize and Register Tele Aid Control Module.
E. Initialize and Register Tele Aid Control Module:
1. Continue with initial start-up (follow on-screen instructions).
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2. When prompted to print fax form do not use fax form in DAS. Instead use fax form shown above.
3. Print-out control module version by navigating through the following screen menus: Main Groups/Control Units/Information and
communication/Audio, video, navigation and telematics/Tele Aid-Emergency call, Stolen vehicle tracking, MB info, Roadside Assistance, Remote
door unlocking, Remote door locking/Control unit version Control unit TELE AID.
4. Complete registration form, register new control module with ATX by faxing fax form along with new control module version information and old
control module version information.
5. Reassemble in reverse order.
6. After receiving the fax from ATX confirming that the unit swap was successful, check the subscriber status. If the customer is a non-subscriber do
not make an i-call; the service campaign is complete. If the customer is indicated to be a subscriber, please perform an i-call to verify that the Tele
Aid system is working properly (either of the below responses indicates that the system is operating correctly):
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^ "Welcome to Tele Aid, a service of Mercedes Benz."
^ You've reached the Mercedes Benz Tele Aid assist line. Would you like to hear more about Tele Aid?"
Note:
Do not to perform the i-call prior to receiving confirmation from ATX.
7. After receiving either of the above messages, please end the call.
Parts information
Note:
^ Please be aware that only the part number(s) referenced in the Campaign Bulletin is/are approved for use to repair the vehicle. Repairs performed
using any other part(s) will not have been performed in accordance with the campaign. Accordingly, warranty claims submitted with reference to
an improper part number(s) will be denied.
^ The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty information
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Campaign - Replacement Of Tele Aid Control Module
FILE
SERVICE: GROUP 00 OF SERVICE INFORMATION BINDER
PARTS: GROUP 1 OF INFORMATION_PARTS AND ACCESSORIES BINDER
Campaign No. 2009020004, March 2009
TO: ALL MERCEDES-BENZ CENTERS
Revision Date Purpose
B 03/20/09 Revision to repair procedure regarding subscriber status in Subject E, step 6.
A 03/03/09 Revision to repair procedure regarding faxing of registration form in Subject E, step 6; included new step (7).
- 02/20/09 Initial release
SUBJECT:
Models 164/164.8/171/204/204.9/209/211/216/219/221/230/251
Model Years 2008 and 2009
Replace Tele Aid Control Module
This Service Campaign has been initiated because Daimler AG (DAG) has determined that the Tele Aid may not function properly as a result of a
hardware fault in the Tele Aid control module. If this condition exists an instrument cluster message of "No Service" and "Tele Aid inoperable" will
Mercedes Benz Truck R 320 BLUETEC
Page 216
be seen by the customer. To correct this condition dealers will replace the Tele Aid control module at the next workshop visit.
Prior to performing this Service Campaign:
^ Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired.
^ Please review the entire Service Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall and Service Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 22,508 vehicles are affected.
Procedure
Note:
^ If possible, please perform any service or maintenance work on the vehicle after completing the entire Tele Aid control module installation
(including faxing of the Tele Aid registration form shown above to ATX). This will help to minimize any possible waiting time which may occur
while ATX is processing the Tele Aid registration form.
Note: Prior to starting the procedure ensure to:
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^ Use DAS 11/08 with all associated patches or higher.
^ Connect Star Diagnosis
^ Follow the steps exactly as described in DAS.
^ Connect battery charger.
A. Transfer Tele Aid Control Module Settings
1. Print-out control module version by navigating through the following screen menus: Main Groups/Control Units/Information and
communication/Audio, video, navigation and telematics/Tele Aid-Emergency call, Stolen vehicle tracking, MB info, Roadside Assistance, Remote
door unlocking, Remote door locking/Control unit version Control unit TELE AID.
2. Transfer the settings of the Tele Aid control module to Star Diagnosis by navigating through the following screen menus: Initial Start-up (follow
on-screen instructions).
3. Proceed to Subject B: Replace Tele Aid Control Module.
B. Replace Tele Aid Control Module
1. Models 211/219/216/221:
^ Remove trunk floor panel and rear cover panel covering Tele Aid control module.
^ Find location of Tele Aid control module (N123/4, Figures 1-2).
^ Replace Tele Aid control Module.
^ Proceed to Subject E: Initialize and Register Tele Aid Control Module.
2. Model 171: proceed to Subject C.
3. Model 230: proceed to Subject D.
4. Refer to WIS for models:
^ 164/164.8: AR82.95-P-0005GZ
^ 204: AR82.95-P-0005CW
^ 251: AR82.95-P-0005RT
Note: (regarding model 251 WIS instructions):
Remove rear bolts securing front seat to allow easier access to Tele Aid control module.
Note (regarding the 4 WIS instructions listed above):
After installing Tele Aid control module proceed to Subject E: Initialize and Register Tele Aid Control Module.
5. Model 204.9:
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^ Remove cargo compartment components, refer to WIS: AR68.80-P-5800CY.
^ Find location of Tele Aid control module (Figure 3)
^ Replace Tele Aid control module.
^ Proceed to Subject E: Initialize and Register Tele Aid Control Module.
6. Model 209 coupe:
^ Find location of Tele Aid control module (N123/4, Figure 4).
^ Replace Tele Aid control module.
^ Proceed to Subject E: Initialize and Register Tele Aid Control Module.
C. Replace Tele Aid Control Module On Model 171
1. Remove bottom center trunk paneling, refer to WIS: AR68.30-P-4810V.
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2. Remove bolts (1, Figure 5).
3. Fold down rear panel (2, Figure 5).
4. Replace Tele Aid Control module (N123/4, Figure 5)
5. Proceed to Subject E: Initialize and Register Tele Aid Control Module:
D. Replace Tele Aid Control Module On Model 230
1. Open retractable hard top.
2. Loosen center console, refer to WIS: AR68.20-P-2320R.
3. Remove screws, remove cover (arrow, Figure 6).
4. Remove edge guard (A, Figure 6) then remove door threshold.
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5. Open retractable hard top cover (A, Figure 7): hold retractable hardtop switch in closed position until hard top cover (A) is open.
6. Loosen screw (arrow, Figure 7) and remove screw under hard top cover (not shown) then remove hard top hinge cover (B).
7. Remove 4 bolts (arrows, Figure 8) then remove rear wall panel (A).
8. Loosen rear storage box:
^ Using a plastic wedge, remove cover (arrow, Figure 9) in front of storage box.
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^ Remove 2 lower bolts (arrows, Figure 10).
^ Loosen 2 bolts (A) on inside of storage box.
9. Repeat steps 3, 4, 6, and 8 on opposite side.
10. Remove 4 Tele Aid control module bracket bolts (arrows, Figure 11).
11. Remove Tele Aid control module:
^ Move storage boxes away from Tele Aid control module (A, Figure 11) to gain access to wire harness and cables.
^ Remove bolts (B, Figure 11) securing Tele Aid control module to mounting bracket (C).
^ Disconnect wire harness and cables from from Tele Aid control module (A).
^ Slide Tele Aid control module (A) out of mounting bracket (C, Figure 11).
12. Proceed to Subject E: Initialize and Register Tele Aid Control Module.
E. Initialize and Register Tele Aid Control Module:
1. Continue with initial start-up (follow on-screen instructions).
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2. When prompted to print fax form do not use fax form in DAS. Instead use fax form shown above.
3. Print-out control module version by navigating through the following screen menus: Main Groups/Control Units/Information and
communication/Audio, video, navigation and telematics/Tele Aid-Emergency call, Stolen vehicle tracking, MB info, Roadside Assistance, Remote
door unlocking, Remote door locking/Control unit version Control unit TELE AID.
4. Complete registration form, register new control module with ATX by faxing fax form along with new control module version information and old
control module version information.
5. Reassemble in reverse order.
6. After receiving the fax from ATX confirming that the unit swap was successful, check the subscriber status. If the customer is a non-subscriber do
not make an i-call; the service campaign is complete. If the customer is indicated to be a subscriber, please perform an i-call to verify that the Tele
Aid system is working properly (either of the below responses indicates that the system is operating correctly):
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^ "Welcome to Tele Aid, a service of Mercedes Benz."
^ You've reached the Mercedes Benz Tele Aid assist line. Would you like to hear more about Tele Aid?"
Note:
Do not to perform the i-call prior to receiving confirmation from ATX.
7. After receiving either of the above messages, please end the call.
Parts information
Note:
^ Please be aware that only the part number(s) referenced in the Campaign Bulletin is/are approved for use to repair the vehicle. Repairs performed
using any other part(s) will not have been performed in accordance with the campaign. Accordingly, warranty claims submitted with reference to
an improper part number(s) will be denied.
^ The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty information
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