Mercedes Benz G550 Technical Service Bulletin #2010110008
Date: 110101
Recall- Headlamp/Turn Signal Brush Guard Replacement
FILE:
SERVICE: GROUP 00 OF SERVICE INFORMATION BINDER
PARTS: GROUP I OF INFORMATION - PARTS & ACCESSORIES BINDER
Campaign No. 2010110008, January 2011
TO: ALL MERCEDES-BENZ CENTERS
SUBJECT: Model 463, Model Years 2002 - 2010
Remove Headlamp Grill, Replace Front Turn Signal Lenses
Daimler AG (DAG) has determined that certain model year 2002-2010 G-Class vehicles equipped with and dealer installed (accessory) headlamp
and front fender turn signal grills fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108 S7.8.5, Lamps,
Reflective Devices, and Associated Equipment." Mercedes-Benz USA, LLC (MBUSA) therefore has initiated a recall of these vehicles. (Rear tail
lamp grills are not affected by this recall).
The headlamps of the affected vehicles are equipped with a protective grill for protection of the headlamps during off-highway operation. FMVSS
108 S7.8.5 specifies that a grill shall not be installed in front of the lamp. The affected vehicles with the protective grills installed fail to meet all
luminosity requirements of FMVSS 108 thereby increasing the risk of a crash. The affected vehicles may also be equipped with an allowable grill
cover for front turn signal protection which also affects compliance with FMVSS 108 by reducing the turn signals' light visibility to other motorists.
Attached is a sample copy of a letter which owners of the affected vehicles will receive.2010 Mercedes Benz Truck G 550 (463.236) V8-5.5L (273.963)
Page 76
Prior to performing this Recall Campaign:
^ Please check VMI to insure the vehicle is involved and to determine if the vehicle has been previously repaired.
^ Please review the entire Recall Campaign bulletin.
Approximately 4,474 vehicles are involved.
Procedure
1. Check front turn signal and headlamp grills:
^ If headlamp grills are installed in brush guard: Proceed to step 2.
^ If headlamp grills are installed in headlamp trim: Proceed to step 3.
^ If grills are installed over the turn signals on the front fenders: Proceed to step 4.
^ If grills are installed over the turn signals on the front fenders and if headlamp grills are also installed in brush guard perform steps 2 and 4.
^ If grills are installed over the turn signals on the front fenders and if headlamp grills are also installed in headlamp trim perform steps 3 and 4.
Note:
If equipped, do not remove tail lamp grills.
2. Remove headlamp grill (B, Figure 1):
^ Remove bolt (A) and two screws (arrows) then remove headlamp grill (B) from front brush guard (C). Repeat this step on opposite side.
^ Clean area of brush guard where headlamp grills (B) were installed.
Note:
^ Brush guards must not be installed again
^ All parts removed in this step must be returned to the QEC.2010 Mercedes Benz Truck G 550 (463.236) V8-5.5L (273.963)
Page 77
^ Cost of parts removed in this step must be reimbursed to customer. Refer to parts reimbursement table above.
^ Cost of aftermarket (non Mercedes-Benz genuine) parts removed in this step must not be reimbursed to customer.
3. Replace headlamp trim (A, Figure 2):
^ Remove headlamp trim (A) with head lamp grill (arrow); refer to WIS: AR88.00-P-2100G.
Note (Regarding above WIS instructions):
^ If equipped with brush guard, lower brush guard to access headlamp trim (refer to Practical Hints chapter in Operator's Manual).
^ For models with headlamp washers:
^ Transfer washer nozzles from old headlamp trim (A) to new headlamp trim (A).
^ Be careful not to scratch paint when removing and installing headlamp trim (A).
^ Install new trim (A) (without grill mounting holes) painted in same color as vehicle.
Note:
^ All parts removed in this step must be returned to the QEC.
^ Cost of parts removed in this step must be reimbursed to customer. Refer to parts reimbursement table on page.
^ Cost of aftermarket (non Mercedes-Benz genuine) parts removed in this step must not be reimbursed to customer.2010 Mercedes Benz Truck G 550 (463.236) V8-5.5L (273.963)
Page 78
4. Replace front turn signal lenses (B, Figure 3):
^ Open directional grill (A).
^ Remove 2 screws (arrows) then remove lens (B).
^ Install new lens (B) in reverse order.
Note:
Use only hand tools to tighten screws (arrows), do not over-tighten screws (arrows).
CUSTOMER REIMBURSEMENT PARTS INFORMATION
PRIMARY PARTS INFORMATION
Note:
^ Please be aware that only the part number(s) referenced in the Campaign Bulletin is approved for use to repair the vehicle. Repairs performed
using any other part(s) will not have been performed in accordance with the campaign. Accordingly, warranty claims submitted with reference to
an improper part number(s) will be denied.
^ The following allowable labor operation should be used when submitting a warranty claim for this repair:
^ The following warranty "Repair" scenarios 1-6 also apply if protective grills were installed as an accessory. Operation number: 02-7006 includes
visual check of protective grills, checking VMI for an open Headlamp Grill, Front Turn Signal Lenses campaign, contacting CAC to add VIN to
the campaign (if necessary).2010 Mercedes Benz Truck G 550 (463.236) V8-5.5L (273.963)
Page 79
WARRANTY INFORMATION
NOTE REGARDING CUSTOMER REIMBURSEMENT
Reimbursement to customers for repairs performed prior to this recall:
If the customer already paid to have this recall campaign condition repaired and provides adequate documentation to support their claim of a2010 Mercedes Benz Truck G 550 (463.236) V8-5.5L (273.963)
Page 80
non-warranty repair of this item, they may be eligible to receive reimbursement.
Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement is limited to the amount the replacement of the front turn signal
lenses and/or removal of head lamp grills would have cost if completed by an authorized Mercedes-Benz dealer under this campaign.
Submit a warranty claim, utilizing Damage Code 82 910 01 8 as a sublet, utilizing the sublet code of "SUB." Sublet repairs require dealer text as
stated in the Warranty Policies and Procedures Manual. Repair date should be the date that the customer paid for the repair.
Note:
Please note the claim submitted for customer reimbursement will not close the campaign (if still open). If the customer is still in possession of the
vehicle with an open campaign, please arrange to close the campaign in the usual manner as described in this bulletin.2010 Mercedes Benz Truck G 550 (463.236) V8-5.5L (273.963)
Date: 110101
Recall- Headlamp/Turn Signal Brush Guard Replacement
FILE:
SERVICE: GROUP 00 OF SERVICE INFORMATION BINDER
PARTS: GROUP I OF INFORMATION - PARTS & ACCESSORIES BINDER
Campaign No. 2010110008, January 2011
TO: ALL MERCEDES-BENZ CENTERS
SUBJECT: Model 463, Model Years 2002 - 2010
Remove Headlamp Grill, Replace Front Turn Signal Lenses
Daimler AG (DAG) has determined that certain model year 2002-2010 G-Class vehicles equipped with and dealer installed (accessory) headlamp
and front fender turn signal grills fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108 S7.8.5, Lamps,
Reflective Devices, and Associated Equipment." Mercedes-Benz USA, LLC (MBUSA) therefore has initiated a recall of these vehicles. (Rear tail
lamp grills are not affected by this recall).
The headlamps of the affected vehicles are equipped with a protective grill for protection of the headlamps during off-highway operation. FMVSS
108 S7.8.5 specifies that a grill shall not be installed in front of the lamp. The affected vehicles with the protective grills installed fail to meet all
luminosity requirements of FMVSS 108 thereby increasing the risk of a crash. The affected vehicles may also be equipped with an allowable grill
cover for front turn signal protection which also affects compliance with FMVSS 108 by reducing the turn signals' light visibility to other motorists.
Attached is a sample copy of a letter which owners of the affected vehicles will receive.2010 Mercedes Benz Truck G 550 (463.236) V8-5.5L (273.963)
Page 76
Prior to performing this Recall Campaign:
^ Please check VMI to insure the vehicle is involved and to determine if the vehicle has been previously repaired.
^ Please review the entire Recall Campaign bulletin.
Approximately 4,474 vehicles are involved.
Procedure
1. Check front turn signal and headlamp grills:
^ If headlamp grills are installed in brush guard: Proceed to step 2.
^ If headlamp grills are installed in headlamp trim: Proceed to step 3.
^ If grills are installed over the turn signals on the front fenders: Proceed to step 4.
^ If grills are installed over the turn signals on the front fenders and if headlamp grills are also installed in brush guard perform steps 2 and 4.
^ If grills are installed over the turn signals on the front fenders and if headlamp grills are also installed in headlamp trim perform steps 3 and 4.
Note:
If equipped, do not remove tail lamp grills.
2. Remove headlamp grill (B, Figure 1):
^ Remove bolt (A) and two screws (arrows) then remove headlamp grill (B) from front brush guard (C). Repeat this step on opposite side.
^ Clean area of brush guard where headlamp grills (B) were installed.
Note:
^ Brush guards must not be installed again
^ All parts removed in this step must be returned to the QEC.2010 Mercedes Benz Truck G 550 (463.236) V8-5.5L (273.963)
Page 77
^ Cost of parts removed in this step must be reimbursed to customer. Refer to parts reimbursement table above.
^ Cost of aftermarket (non Mercedes-Benz genuine) parts removed in this step must not be reimbursed to customer.
3. Replace headlamp trim (A, Figure 2):
^ Remove headlamp trim (A) with head lamp grill (arrow); refer to WIS: AR88.00-P-2100G.
Note (Regarding above WIS instructions):
^ If equipped with brush guard, lower brush guard to access headlamp trim (refer to Practical Hints chapter in Operator's Manual).
^ For models with headlamp washers:
^ Transfer washer nozzles from old headlamp trim (A) to new headlamp trim (A).
^ Be careful not to scratch paint when removing and installing headlamp trim (A).
^ Install new trim (A) (without grill mounting holes) painted in same color as vehicle.
Note:
^ All parts removed in this step must be returned to the QEC.
^ Cost of parts removed in this step must be reimbursed to customer. Refer to parts reimbursement table on page.
^ Cost of aftermarket (non Mercedes-Benz genuine) parts removed in this step must not be reimbursed to customer.2010 Mercedes Benz Truck G 550 (463.236) V8-5.5L (273.963)
Page 78
4. Replace front turn signal lenses (B, Figure 3):
^ Open directional grill (A).
^ Remove 2 screws (arrows) then remove lens (B).
^ Install new lens (B) in reverse order.
Note:
Use only hand tools to tighten screws (arrows), do not over-tighten screws (arrows).
CUSTOMER REIMBURSEMENT PARTS INFORMATION
PRIMARY PARTS INFORMATION
Note:
^ Please be aware that only the part number(s) referenced in the Campaign Bulletin is approved for use to repair the vehicle. Repairs performed
using any other part(s) will not have been performed in accordance with the campaign. Accordingly, warranty claims submitted with reference to
an improper part number(s) will be denied.
^ The following allowable labor operation should be used when submitting a warranty claim for this repair:
^ The following warranty "Repair" scenarios 1-6 also apply if protective grills were installed as an accessory. Operation number: 02-7006 includes
visual check of protective grills, checking VMI for an open Headlamp Grill, Front Turn Signal Lenses campaign, contacting CAC to add VIN to
the campaign (if necessary).2010 Mercedes Benz Truck G 550 (463.236) V8-5.5L (273.963)
Page 79
WARRANTY INFORMATION
NOTE REGARDING CUSTOMER REIMBURSEMENT
Reimbursement to customers for repairs performed prior to this recall:
If the customer already paid to have this recall campaign condition repaired and provides adequate documentation to support their claim of a2010 Mercedes Benz Truck G 550 (463.236) V8-5.5L (273.963)
Page 80
non-warranty repair of this item, they may be eligible to receive reimbursement.
Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement is limited to the amount the replacement of the front turn signal
lenses and/or removal of head lamp grills would have cost if completed by an authorized Mercedes-Benz dealer under this campaign.
Submit a warranty claim, utilizing Damage Code 82 910 01 8 as a sublet, utilizing the sublet code of "SUB." Sublet repairs require dealer text as
stated in the Warranty Policies and Procedures Manual. Repair date should be the date that the customer paid for the repair.
Note:
Please note the claim submitted for customer reimbursement will not close the campaign (if still open). If the customer is still in possession of the
vehicle with an open campaign, please arrange to close the campaign in the usual manner as described in this bulletin.2010 Mercedes Benz Truck G 550 (463.236) V8-5.5L (273.963)
