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Mercedes Benz E 63 AMG Sedan COMAND(R) - Performs Resets By Itself And Short Operation Time

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2010 Mercedes Benz E 63 AMG Sedan (212.077) V8-6.3L (156.985) Copyright ? 2013, ALLDATA 10.52SS Page 1
Vehicle: All Technical Service Bulletins
COMAND(R) - Performs Resets By Itself And Short Operation Time
COMAND Online: The COMAND unit starts up and switches itself off again after a short time. A cyclic reset occurs.
Topic number L182.85-P-053600
Version 2
Design group 82.85 Navigation and communication systems (CNS,
ICS, COMAND, FleetBoard)
Date 02-05-2013
Validity MODEL 166, 172,204,246 with code 512 (COMAND
Online with DVD changer) or code 527 (COMAND Online)
and code 802 (Model year 2012)
MODEL 207, 212, 218 with code 512 (COMAND Online
with DVD changer) or code 527 (COMAND Online) and
code 088 (Control code for NTG4.5)
Reason for change Correction of Telematics CD version to be used
Complaint:
The COMAND unit (A4013) performs resets by itself and can only be operated for short periods.
Note:
The complaint occurs only when CDs/DVDs are loaded.
Cause:
If there are CDs or DVDs in the COMAND unit (A4013), the cause may be an implausible track database.
Remedy:
Do not replace the COMAND control unit (A4013). Perform software update of COMAND control unit (A4013).
1. After a reset the COMAND unit (A4013) can be operated again for a moment. In this moment the "Eject" button should be pressed in order to
eject the CDs/DVDs in the drive. The resets no longer occur when the CDs/DVDs have been removed.
2. Export the customer's data from the COMAND unit (A4013) onto an SD card (see attachment for instructions)
3. Perform a reset of the customer's data (important: all the customers data, such as navigation destinations, address book entries etc. will be lost)
4. Update the COMAND software to software release 11/37.02 or higher using Xentry Diagnostics Available since Telematics CD 11/2011 (A 172
827 40 59) or newer.
5. Reinstall the customers data saved on the SD card back onto the COMAND unit.
2010 Mercedes Benz E 63 AMG Sedan (212.077) V8-6.3L (156.985) Copyright ? 2013, ALLDATA 10.52SS Page 2
Attachments, Symptoms, Work units tables
2010 Mercedes Benz E 63 AMG Sedan (212.077) V8-6.3L (156.985) Copyright ? 2013, ALLDATA 10.52SS Page 3
2010 Mercedes Benz E 63 AMG Sedan (212.077) V8-6.3L (156.985) Copyright ? 2013, ALLDATA 10.52SS Page 4
2010 Mercedes Benz E 63 AMG Sedan (212.077) V8-6.3L (156.985) Copyright ? 2013, ALLDATA 10.52SS Page 5
2010 Mercedes Benz E 63 AMG Sedan (212.077) V8-6.3L (156.985) Copyright ? 2013, ALLDATA 10.52SS Page 6
2010 Mercedes Benz E 63 AMG Sedan (212.077) V8-6.3L (156.985) Copyright ? 2013, ALLDATA 10.52SS Page 7
2010 Mercedes Benz E 63 AMG Sedan (212.077) V8-6.3L (156.985) Copyright ? 2013, ALLDATA 10.52SS Page 8
Kundendaten Reset am COMAND Online (NTG4.5)

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Location: 5S30, California, USA

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