Mercedes Benz C 63 AMG Technical Service Bulletin #LI68-10_P-055895 Interior - Noise Sources on Instrument Panel BR 204 Noise sources on instrument panel BR 204
Mercedes Benz C 63 AMG Technical Service Bulletin #LI68-10_P-055895
Interior - Noise Sources on Instrument Panel BR 204
Noise sources on instrument panel BR 204
Topic number L168.10-P-055895
Version 1
Design group 68.10 Instrument panel
Date 04-11-2013
Validity Model series 204
Reason for change
Complaint:
(Numbering in accordance with "Noise source overview.jpg" in attachment)
1. Glove box squeaks/rattles in top left area.
2. Creaking or friction noise in center console area at transition from lower control panel to HVAC control panel.
3. Chatter/noise in area of center air vent/head unit (as of facelift).
4. Creaking/cracking noise in area of combination cover (as of facelift).
Date: 1304112010 Mercedes Benz C 63 AMG Sedan (204.077) V8-6.3L (156.985)
5. Noise from upper area of instrument cluster.
6. Noise in right instrument cluster area.
Attachments
Cause:
Page 3982010 Mercedes Benz C 63 AMG Sedan (204.077) V8-6.3L (156.985)
Page 399
1. Breakthrough for glove box on crossmember sharp-edged (Attachment 1)
2. Cover of lower control panel makes contact on left side with cover of HVAC control panel (Attachment 2)
3. Lower trim strip of center air vent touches bezel of head unit
4. The material pairing between the chrome rings and the combination cover generates noise at potentially all points of contact (Attachment 4)
5. Relative movement of components to each other (Attachment 5)
6. Improper torque of attachment bolt (Attachment 6)2010 Mercedes Benz C 63 AMG Sedan (204.077) V8-6.3L (156.985)
Page 4002010 Mercedes Benz C 63 AMG Sedan (204.077) V8-6.3L (156.985)
Page 4012010 Mercedes Benz C 63 AMG Sedan (204.077) V8-6.3L (156.985)
Attachments
Remedy:
1. Attach thin layer of felt to suspension at top left of glove box (Attachment 1-2)
2. Apply felt tape to contact points on back side of lower control panel.
3. Attach adhesive pads lined with rubber on lower bar of center air vent (Attachment 3-1 and 3-2)
4. Glue components using hot melt adhesive to each other (Attachment 4-1)
5. Attach felt tape to contact points and designated areas.
6. Tighten bolt and washer assembly to 2 Nm (Attachment 6)
Page 4022010 Mercedes Benz C 63 AMG Sedan (204.077) V8-6.3L (156.985)
Page 4032010 Mercedes Benz C 63 AMG Sedan (204.077) V8-6.3L (156.985)
Page 4042010 Mercedes Benz C 63 AMG Sedan (204.077) V8-6.3L (156.985)
Page 4052010 Mercedes Benz C 63 AMG Sedan (204.077) V8-6.3L (156.985)
Page 406
Attachments
Symptoms Technical
Service Bulletin # LI82-85_P-0547162
COMAND(R) - NTG 4, Intermittent No audio, 'Device Unavailable'
NTG 4 COMAND no audio on startup. Satellite Radio displays "Device Unavailable" when selected
Topic number L182.85-P-054716
Version 2
Design group 82.85 Navigation and communication Systems (CNS,
ICS, COMAND, FleetBoard)
Date 02-08-2013
Validity All Model 204, 207, 212 vehicles with NTG 4 Reason for
change noted that Xentry software newer than 09/12 will
work too.
Complaint:
Intermittently, no audio from any source on startup. Satellite Radio selection displays ~Device Unavailable on the COMAND
Resetting the CAN will bring back functionality most of the time.
Cause:
SDARs software on Telematics DVD A 212 827 82 59 & A 212 827 89 59 on SDARs part number A171 870 XX XX
Remedy:
Date: 1302082010 Mercedes Benz C 63 AMG Sedan (204.077) V8-6.3L (156.985)
Page 407
Backdate the SDAR's software using the following process:
1. Insert Telematics CD into COMAND
a. For model 212, 207 vehicles, use A 212 827 72 59
b. For model 204 vehicles, use A 204 827 95 59
2. Using Xentry software 09/2012 with Add-On 2521 or newer versions, flash the Telematics software.
Symptoms Table Technical
Service Bulletin # S-80_61-61A
Date: 130404
Antitheft System - 'Replace Key Battery' Message Displayed
Date: April 4, 2013
Order No.: S-B-80.61/61a
Supersedes: S-B-80.61/61, March 2013
Group: 80
Revision a: Updated with notes indicating key information required.
SUBJECT:
All Model Vehicles with Keys that have One Battery
Instrument Cluster Message "Replace Key Battery"
Customer Complaint:
The message "Replace Key Battery" is displayed. Key battery life is perceived by the customer as being too short.
Condition/Background:
Product Technical Support is requesting specific data in order to further evaluate the technical aspects of this complaint.
Action:
Please open a PTSS case and include the following information in the case (scenario 1 & 2 below requires you to open and close the case with no
interaction from DTS):
Note:
If you have Excel, fill out the excel sheet in STAR TekInfo under DTS -> KG Key Battery Test Sheet and attach to case. If you attach the
excel sheet to the case, then you do not have to re-enter the information indicated below in the case.
Required Case Information per incoming complaint associated Key:
Key Number - Indicate key number (check via SDS)
Key Date Code - Date code of the (last 4 digits on barrel)
Brand - The brand of the battery (Duracel, Panasonic, etc.)
Tensioned - Does service history indicate previously tensioned
contacts?
Enhanced - Does service history indicate previously cleaned/enhanced
contacts?
Battery Voltage - Measured voltage of battery currently in the key
Optional Case Information:2010 Mercedes Benz C 63 AMG Sedan (204.077) V8-6.3L (156.985)
Driving Frequency- How many times a day, on average, does the customer
get in and out of their vehicle? Do they get in and out
20 times, 2 times, 8 times?
Ride length - What is the average drive length per drive cycle? This is
important because the KG system pings the keys every
5km for 20km - for a total of 5 times per drive cycle
max.
Driving habits - Where does the customer keep their key when driving?
Parking Habits - Where does the customer park their car? Do they lock it?
Do they keep the key in the vehicle overnight?
Page 408
When creating the case, please use the symptom string > Overall vehicle > Safety and locking system > Locks/locking/Remote closing mechanism >
Discharged battery.
After creating a case, please proceed according to the following applicable scenario:
Scenario 1 - The key battery has never been replaced.
Please perform the following actions:
^ Tension the battery contacts (both center and side)
^ Clean the contacts using contact cleaner A 008 989 55 71 (both center and side)
^ Replace the battery with Mercedes-Benz part number A 000 828 03 88
^ Measure voltage of replacement key battery
Scenario 1 case closure - indicate the following per outgoing complaint associated key:
^ Key number
^ Key battery was replaced
^ Brand of replacement battery
^ Contacts tensioned and cleaned
^ Measured voltage of replacement key battery
Note:
Cases submitted without incoming and outgoing key information, per key claimed, will have their corresponding warranty claims denied.
Scenario 2 - Repeat complaint for this particular key number, key battery has been previously replaced and any of the following were not completed
(according to service history):
^ Tension the battery contacts (both center and side)
^ Clean the contacts using contact cleaner A008 989 55 71 (both center and side)
^ Installation of Mercedes-Benz sourced battery (part number A 000 828 03 88)
Please perform the following actions:
^ Replace the battery with Mercedes-Benz part number A 000 828 03 88
^ Tension the battery contacts (both center and side)
^ Clean the contacts using contact cleaner A 008 989 55 71 (both center and side)
^ Measure voltage of replacement key battery
Scenario 2 case closure - indicate the following per outgoing complaint associated key:
^
Key number2010 Mercedes Benz C 63 AMG Sedan (204.077) V8-6.3L (156.985)
^ Key battery was replaced
^ Contacts tensioned and cleaned
^ Brand of replacement battery
^ Measured voltage of replacement battery
Page 409
Note:
Cases submitted without incoming and outgoing key information, per key claimed, will have their corresponding warranty claims denied.
Scenario 3 - Repeat complaint for this particular key number, key battery has been previously replaced and all of the following were completed
(according to service history):
^ Tension the battery contact
^ Clean the contacts using contact cleaner A008 989 55 71
^ Installation of Mercedes-Benz sourced battery (part number A 000 828 03 88)
Please perform the following actions:
^
Open DTS case and follow the instructions received from Dealer Technical Support.
Scenario 3 case closure - indicate the following per outgoing key.
^ Key number
^ Key battery or key was replaced
^ Contacts tensioned and cleaned
^ Brand of replacement battery or brand of battery in replacement key
^ Measured voltage of replacement battery or battery in replacement key
NOTE:
Cases submitted without incoming and outgoing key information, per key claimed, will have their corresponding warranty claims denied.
Parts Information
In Case of Warranty2010 Mercedes Benz C 63 AMG Sedan (204.077) V8-6.3L (156.985)
Key Battery Information Form Technical
Service Bulletin # LI83-00_P-0525102
Page 410
Date: 130228
Computers/Controls - Malfunctions Of Various Power/Control Unit
Malfunctions of various control units and/or on-board power supply problems caused by water in the control unit tray under the driver/front
passenger seat (dislocated, pinched or leaking condensation hose)
Topic number L183.00-P-052510
Version 2
Design group 83.00 General
Date 02-28-2013
Validity All Mercedes-Benz cars
Reason for change Remedy adapted, validity adapted
Complaint:
Water that enters into the control unit tray under the driver/front passenger seat can damage the control units installed there and complaints may be
received about the functions associated with these control units.
Problems with the on-board power supply voltage may also occur.2010 Mercedes Benz C 63 AMG Sedan (204.077) V8-6.3L (156.985)
Page 411
Cause:
The condensation hose (right/left) on the A/C housing may either be dislocated, pinched/crushed (water collects in A/C housing) or leaking, resulting
in water entering the interior.
Remedy:
If the condensation hose (right/left) is dislocated, push it all the way back onto the outlet fitting of the A/C housing and check for tight seating by
pulling gently. If necessary, use a cable tie to additionally fix the condensation hose in place. Never use soapy water or silicone spray to install.
If the condensation hose (right/left) is pinched/crushed, it can be checked for free passage as follows:
1. Use the operating unit to set maximum cooling on both sides.
2. On the vehicle underside, check whether water emerges from the condensation water drains. If no water emerges, the hose is blocked. In this
case, reposition the hose correctly to ensure free passage or replace the hose if it is damaged.
Invoice the damage with reference to the appropriate damage code..
Symptoms
Work units
Interior - Noise Sources on Instrument Panel BR 204
Noise sources on instrument panel BR 204
Topic number L168.10-P-055895
Version 1
Design group 68.10 Instrument panel
Date 04-11-2013
Validity Model series 204
Reason for change
Complaint:
(Numbering in accordance with "Noise source overview.jpg" in attachment)
1. Glove box squeaks/rattles in top left area.
2. Creaking or friction noise in center console area at transition from lower control panel to HVAC control panel.
3. Chatter/noise in area of center air vent/head unit (as of facelift).
4. Creaking/cracking noise in area of combination cover (as of facelift).
Date: 1304112010 Mercedes Benz C 63 AMG Sedan (204.077) V8-6.3L (156.985)
5. Noise from upper area of instrument cluster.
6. Noise in right instrument cluster area.
Attachments
Cause:
Page 3982010 Mercedes Benz C 63 AMG Sedan (204.077) V8-6.3L (156.985)
Page 399
1. Breakthrough for glove box on crossmember sharp-edged (Attachment 1)
2. Cover of lower control panel makes contact on left side with cover of HVAC control panel (Attachment 2)
3. Lower trim strip of center air vent touches bezel of head unit
4. The material pairing between the chrome rings and the combination cover generates noise at potentially all points of contact (Attachment 4)
5. Relative movement of components to each other (Attachment 5)
6. Improper torque of attachment bolt (Attachment 6)2010 Mercedes Benz C 63 AMG Sedan (204.077) V8-6.3L (156.985)
Page 4002010 Mercedes Benz C 63 AMG Sedan (204.077) V8-6.3L (156.985)
Page 4012010 Mercedes Benz C 63 AMG Sedan (204.077) V8-6.3L (156.985)
Attachments
Remedy:
1. Attach thin layer of felt to suspension at top left of glove box (Attachment 1-2)
2. Apply felt tape to contact points on back side of lower control panel.
3. Attach adhesive pads lined with rubber on lower bar of center air vent (Attachment 3-1 and 3-2)
4. Glue components using hot melt adhesive to each other (Attachment 4-1)
5. Attach felt tape to contact points and designated areas.
6. Tighten bolt and washer assembly to 2 Nm (Attachment 6)
Page 4022010 Mercedes Benz C 63 AMG Sedan (204.077) V8-6.3L (156.985)
Page 4032010 Mercedes Benz C 63 AMG Sedan (204.077) V8-6.3L (156.985)
Page 4042010 Mercedes Benz C 63 AMG Sedan (204.077) V8-6.3L (156.985)
Page 4052010 Mercedes Benz C 63 AMG Sedan (204.077) V8-6.3L (156.985)
Page 406
Attachments
Symptoms Technical
Service Bulletin # LI82-85_P-0547162
COMAND(R) - NTG 4, Intermittent No audio, 'Device Unavailable'
NTG 4 COMAND no audio on startup. Satellite Radio displays "Device Unavailable" when selected
Topic number L182.85-P-054716
Version 2
Design group 82.85 Navigation and communication Systems (CNS,
ICS, COMAND, FleetBoard)
Date 02-08-2013
Validity All Model 204, 207, 212 vehicles with NTG 4 Reason for
change noted that Xentry software newer than 09/12 will
work too.
Complaint:
Intermittently, no audio from any source on startup. Satellite Radio selection displays ~Device Unavailable on the COMAND
Resetting the CAN will bring back functionality most of the time.
Cause:
SDARs software on Telematics DVD A 212 827 82 59 & A 212 827 89 59 on SDARs part number A171 870 XX XX
Remedy:
Date: 1302082010 Mercedes Benz C 63 AMG Sedan (204.077) V8-6.3L (156.985)
Page 407
Backdate the SDAR's software using the following process:
1. Insert Telematics CD into COMAND
a. For model 212, 207 vehicles, use A 212 827 72 59
b. For model 204 vehicles, use A 204 827 95 59
2. Using Xentry software 09/2012 with Add-On 2521 or newer versions, flash the Telematics software.
Symptoms Table Technical
Service Bulletin # S-80_61-61A
Date: 130404
Antitheft System - 'Replace Key Battery' Message Displayed
Date: April 4, 2013
Order No.: S-B-80.61/61a
Supersedes: S-B-80.61/61, March 2013
Group: 80
Revision a: Updated with notes indicating key information required.
SUBJECT:
All Model Vehicles with Keys that have One Battery
Instrument Cluster Message "Replace Key Battery"
Customer Complaint:
The message "Replace Key Battery" is displayed. Key battery life is perceived by the customer as being too short.
Condition/Background:
Product Technical Support is requesting specific data in order to further evaluate the technical aspects of this complaint.
Action:
Please open a PTSS case and include the following information in the case (scenario 1 & 2 below requires you to open and close the case with no
interaction from DTS):
Note:
If you have Excel, fill out the excel sheet in STAR TekInfo under DTS -> KG Key Battery Test Sheet and attach to case. If you attach the
excel sheet to the case, then you do not have to re-enter the information indicated below in the case.
Required Case Information per incoming complaint associated Key:
Key Number - Indicate key number (check via SDS)
Key Date Code - Date code of the (last 4 digits on barrel)
Brand - The brand of the battery (Duracel, Panasonic, etc.)
Tensioned - Does service history indicate previously tensioned
contacts?
Enhanced - Does service history indicate previously cleaned/enhanced
contacts?
Battery Voltage - Measured voltage of battery currently in the key
Optional Case Information:2010 Mercedes Benz C 63 AMG Sedan (204.077) V8-6.3L (156.985)
Driving Frequency- How many times a day, on average, does the customer
get in and out of their vehicle? Do they get in and out
20 times, 2 times, 8 times?
Ride length - What is the average drive length per drive cycle? This is
important because the KG system pings the keys every
5km for 20km - for a total of 5 times per drive cycle
max.
Driving habits - Where does the customer keep their key when driving?
Parking Habits - Where does the customer park their car? Do they lock it?
Do they keep the key in the vehicle overnight?
Page 408
When creating the case, please use the symptom string > Overall vehicle > Safety and locking system > Locks/locking/Remote closing mechanism >
Discharged battery.
After creating a case, please proceed according to the following applicable scenario:
Scenario 1 - The key battery has never been replaced.
Please perform the following actions:
^ Tension the battery contacts (both center and side)
^ Clean the contacts using contact cleaner A 008 989 55 71 (both center and side)
^ Replace the battery with Mercedes-Benz part number A 000 828 03 88
^ Measure voltage of replacement key battery
Scenario 1 case closure - indicate the following per outgoing complaint associated key:
^ Key number
^ Key battery was replaced
^ Brand of replacement battery
^ Contacts tensioned and cleaned
^ Measured voltage of replacement key battery
Note:
Cases submitted without incoming and outgoing key information, per key claimed, will have their corresponding warranty claims denied.
Scenario 2 - Repeat complaint for this particular key number, key battery has been previously replaced and any of the following were not completed
(according to service history):
^ Tension the battery contacts (both center and side)
^ Clean the contacts using contact cleaner A008 989 55 71 (both center and side)
^ Installation of Mercedes-Benz sourced battery (part number A 000 828 03 88)
Please perform the following actions:
^ Replace the battery with Mercedes-Benz part number A 000 828 03 88
^ Tension the battery contacts (both center and side)
^ Clean the contacts using contact cleaner A 008 989 55 71 (both center and side)
^ Measure voltage of replacement key battery
Scenario 2 case closure - indicate the following per outgoing complaint associated key:
^
Key number2010 Mercedes Benz C 63 AMG Sedan (204.077) V8-6.3L (156.985)
^ Key battery was replaced
^ Contacts tensioned and cleaned
^ Brand of replacement battery
^ Measured voltage of replacement battery
Page 409
Note:
Cases submitted without incoming and outgoing key information, per key claimed, will have their corresponding warranty claims denied.
Scenario 3 - Repeat complaint for this particular key number, key battery has been previously replaced and all of the following were completed
(according to service history):
^ Tension the battery contact
^ Clean the contacts using contact cleaner A008 989 55 71
^ Installation of Mercedes-Benz sourced battery (part number A 000 828 03 88)
Please perform the following actions:
^
Open DTS case and follow the instructions received from Dealer Technical Support.
Scenario 3 case closure - indicate the following per outgoing key.
^ Key number
^ Key battery or key was replaced
^ Contacts tensioned and cleaned
^ Brand of replacement battery or brand of battery in replacement key
^ Measured voltage of replacement battery or battery in replacement key
NOTE:
Cases submitted without incoming and outgoing key information, per key claimed, will have their corresponding warranty claims denied.
Parts Information
In Case of Warranty2010 Mercedes Benz C 63 AMG Sedan (204.077) V8-6.3L (156.985)
Key Battery Information Form Technical
Service Bulletin # LI83-00_P-0525102
Page 410
Date: 130228
Computers/Controls - Malfunctions Of Various Power/Control Unit
Malfunctions of various control units and/or on-board power supply problems caused by water in the control unit tray under the driver/front
passenger seat (dislocated, pinched or leaking condensation hose)
Topic number L183.00-P-052510
Version 2
Design group 83.00 General
Date 02-28-2013
Validity All Mercedes-Benz cars
Reason for change Remedy adapted, validity adapted
Complaint:
Water that enters into the control unit tray under the driver/front passenger seat can damage the control units installed there and complaints may be
received about the functions associated with these control units.
Problems with the on-board power supply voltage may also occur.2010 Mercedes Benz C 63 AMG Sedan (204.077) V8-6.3L (156.985)
Page 411
Cause:
The condensation hose (right/left) on the A/C housing may either be dislocated, pinched/crushed (water collects in A/C housing) or leaking, resulting
in water entering the interior.
Remedy:
If the condensation hose (right/left) is dislocated, push it all the way back onto the outlet fitting of the A/C housing and check for tight seating by
pulling gently. If necessary, use a cable tie to additionally fix the condensation hose in place. Never use soapy water or silicone spray to install.
If the condensation hose (right/left) is pinched/crushed, it can be checked for free passage as follows:
1. Use the operating unit to set maximum cooling on both sides.
2. On the vehicle underside, check whether water emerges from the condensation water drains. If no water emerges, the hose is blocked. In this
case, reposition the hose correctly to ensure free passage or replace the hose if it is damaged.
Invoice the damage with reference to the appropriate damage code..
Symptoms
Work units