This bulletin is supplied as technical information only and is not an authorization for repair.2020 Dodge or Ram Truck Grand Caravan Technical Service Bulletin # 31-004-11

Date: 111110

Restraints - Replacement Seat Covers/Seat Cover Repairs

NUMBER: 31-004-11

GROUP: Collision Bulletin

DATE: November 10, 2011

SUBJECT:

Replacement Seat Covers And Seat Cover Repairs

OVERVIEW:

This bulletin involves Chrysler Group LLC position in regard to replacement seat covers and seat cover repairs.

DISCUSSION:

Chrysler Group LLC vehicles, systems and components are engineered, tested and manufactured to help protect vehicle occupants based upon

government mandated and internal corporate requirements relative to durability, noise vibration & harshness, occupant protection, and vehicle

safety. Supplemental Seat-Mounted Side Air Bags provide enhanced protection to help protect an occupant during a side impact. When the

seat-mounted side air bag deploys, it opens the seam between the front and side of the seat's trim cover. Modifications to the seat system, including

the seat cover, may change the way the air bag deploys, which could adversely affect the performance of the Supplemental Seat-Mounted Side Air

Bag causing serious injury. "Modifications include:

^ Any change to the seat back cover such as material, thread, stitch design, and alterations or misplacement of the features which guide the

deploying air bag into position.

^ Any non-approved seat-cover replacements. Only Authentic Mopar(R) Repair Parts, and approved Mopar(R) accessories such as Katzkin(R)

Leather seat covers, are designed, engineered, manufactured and tested to the Chrysler Group LLC internal and government mandated standards.

2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 158

The use of parts not specifically designed and tested by Chrysler Group LLC may compromise the integral balance between these safety systems.

Chrysler Group LLC only approves of repairs or modifications to the supplemental seat-mounted side air bag system, including the seat system

or seat cover, where Authentic Mopar Repair Parts or Mopar Accessories are used for Chrysler, Jeep(R), Dodge and Ram vehicles. Any

unapproved repairs or modifications performed not using Mopar parts, or not following Chrysler Group LLC approved published repair

guidelines and procedures, may increase the risk of injury to current or future vehicle owners and occupants.

This statement supersedes any previously released information by Chrysler Group LLC.

For more information, log on to www.MoparRepairConnection.com.