2010 Cadillac CTS Sedan AWD V6-3.0L Technical Service Bulletin # 12-08-132-001A Date: 130326

2010 Cadillac CTS Sedan AWD V6-3.0L Technical Service Bulletin # 12-08-132-001A Date: 130326

Electrical - Power Outlet and Trailer Lighting Fuse Replacement

INFORMATION

Bulletin No.: 12-08-132-001A

Date: March 26, 2013

2010 Cadillac CTS Sedan AWD V6-3.0L Page 309

Subject: Accessory Power Outlet and Trailer Lighting Fuse Replacement Labor Operation N1720 Fuse Replacement

Models:

2010-2014 GM Passenger Cars and Trucks

Supercede:

This bulletin is being revised to add the 2014 model year. Please discard Corporate Bulletin Number 12-08-132-001 (Section 08 - Body and

Accessories).

Accessory Power Outlets (APO) and Trailer lighting are the most commonly accessed electrical systems that can be affected by devices that are

plugged in by the customer.

If a vehicle is presented with one of these systems inoperative due to an open fuse, and no problem can be identified with the vehicle, it is

reasonable that something the customer plugged into the (APO) or Trailer connector may have caused the fuse to go open.

For vehicles covered by the new vehicle warranty, when no defect in material or workmanship can be identified, and the dealership still wants to

cover the fuse replace under warranty, this type of claim must be marked as "Customer Enthusiasm."

Identifying these types of repairs as customer enthusiasm helps focus engineering resources on product issues they can address.

Please refer to the latest version of Corporate Bulletin Number 11-00-89-005 for complete instructions on how to submit a Customer Enthusiasm