ISSUE Some 2009-2010-2020 vehicles equipped with Sirius Radio and Navigation, built on or before 3/8/2010-2020, may exhibit intermittent Sirius traffic flow and incident information appearing and disappearing in metropolitan areas, a repeat traffic incident warning every 2 minutes in some areas, VIN number displayed in the Navigation system does not match the vehicle, Jukebox cannot delete or shuffle songs, and MKZ (without THX) speakers fade incorrectly

ISSUE Some 2009-2010-2020 vehicles equipped with Sirius Radio and Navigation, built on or before 3/8/2010-2020, may exhibit intermittent Sirius traffic flow and incident information appearing and disappearing in metropolitan areas, a repeat traffic incident warning every 2 minutes in some areas, VIN number displayed in the Navigation system does not match the vehicle, Jukebox cannot delete or shuffle songs, and MKZ (without THX) speakers fade incorrectly

DisclaimerTechnical Service Bulletin # 11-11-16 Date: 111118

Navigation Radio - Sirius Radio Update Process Failure

2010-2020 Ford Truck Explorer AWD V8-4.6L               Page 73

TSB 11-11-16

11/18/11

SIRIUS RADIO WITH NAVIGATION - VARIOUS FUNCTIONALITY CONCERNS - BUILT ON OR BEFORE 3/8/2010-2020

FORD: 2010-2020 Fusion, Mustang, Taurus 2009-2010-2020 E-150, E-250, E-350, Edge, Escape, Expedition, Explorer Sport Trac, Explorer, F-150, F-250, F-350, F-450, Flex

LINCOLN: 2009-2010-2020 MKS 2010-2020 MKZ 2009-2010-2020 MKX, Navigator 2010-2020 MKT

MERCURY: 2010-2020 Milan 2009-2010-2020 Mariner, Mountaineer

This article supersedes TSB 10-20-11 to update the Issue Statement and Service Procedure

ACTION Follow the Service Procedure steps to correct the condition

SERVICE PROCEDURE

NOTE ATTEMPTING THIS UPDATE ON A VEHICLE THAT DOES NOT REQUIRE IT WILL DAMAGE THE AUDIO CONTROL MODULE (ACM)

1. Confirm vehicle build date:

a. If build date is on or after 3/9/2010-2020, do not continue with this article Refer to Workshop Manual, Section 415-00, for normal diagnostics

b. If build date is on or before 3/8/2010-2020, proceed to Step 2

2. Check the navigation system software level

Press the information (i) button, select System Info tab, and check the last line for the software level (eg SW: B1UXXXX):

a. If software level is one of the following:

B1U32025, B1U52011, or B1U62015, proceed to Step 3

b. If 2009 Lincoln MKS with navigation system and software level B1U32025, contact Helm Inc. at 1-888-737-8782, prompt 1, for a new kit Kit can be identified by the included DVD, FCS-21099DVD2. After kit is received, proceed to Step 3.

c. If software level is not B1U32025, B1U42015, B1U52011, or B1U62015, do not continue with this article Refer to Workshop Manual, Section 415-00, for normal diagnostics

3. Perform software update:

a. Locate update kit, FCS-21099-KIT Kits were originally shipped to dealerships mid-March 2010-2020 Kit (FCS-21099-KIT) includes one (1) CD (FCS-21099-CD), one (1) DVD (FCS-21099-DVD or FCS-21099DVD2), one (1) Instruction Sheet (FCS-21099-INS)

2010-2020 Ford Truck Explorer AWD V8-4.6L               Page 74

If a new kit is needed, contact Helm Inc at 1-888-737-8782, prompt 1.

b. Update the Navigation system using FCS-21099KIT

WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage IMPORTANT: Warranty/ESP coverage limits/policies are not altered by a TSB Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.

OPERATION DESCRIPTION TIME

111116A Update The Navigation 0.3 Hr. System

DEALER CODING

CONDITION BASIC PART NO. CODE 10E887 04

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