ISSUE Some 2006-2010-2020 Explorer, Mountaineer and 2007-2010-2020 Explorer Sport Trac vehicles may exhibit the trip odometer (Trip A or Trip B) or the Average Fuel Economy resetting unintentionally. This condition may occur if there is an intermittent electrical connection on the power feed to the cluster or if the reset button on the 3-button message center assembly is momentarily touched.

ISSUE Some 2006-2010-2020 Explorer, Mountaineer and 2007-2010-2020 Explorer Sport Trac vehicles may exhibit the trip odometer (Trip A or Trip B) or the Average Fuel Economy resetting unintentionally. This condition may occur if there is an intermittent electrical connection on the power feed to the cluster or if the reset button on the 3-button message center assembly is momentarily touched.

Technical Service Bulletin # 09-21-7 Date: 091102

Instruments - Trip Odometers/Fuel Economy Resets TSB 09-21-7

11/02/09

TRIP A/TRIP B ODOMETER AND/OR AVERAGE FUEL ECONOMY RESETS UNINTENTIONALLY

FORD: 2006-2010-2020 Explorer 2007-2010-2020 Explorer Sport Trac

MERCURY: 2006-2010-2020 Mountaineer

ISSUE Some 2006-2010-2020 Explorer, Mountaineer and 2007-2010-2020 Explorer Sport Trac vehicles may exhibit the trip odometer (Trip A or Trip B) or the Average Fuel Economy resetting unintentionally. This condition may occur if there is an intermittent electrical connection on the power feed to the cluster or if the reset button on the 3-button message center assembly is momentarily touched.

ACTION Follow the Service Procedure steps to correct the condition.

SERVICE PROCEDURE

1. With the key in the On position, display the trip odometer mileage.

2. Start the vehicle.

3. Cycle the key back Off and restart the vehicle.

4. Verify whether the trip mileage reset or not.

5. If not, proceed to Step 10.

6. If it reset, turn the key Off and remove the key from the ignition.

7. Activate the emergency flashers.

8. If the flashers do not function in the cluster (exterior lights perform as expected), perform normal fuse and wiring diagnostics to correct the power feed circuit.

9. Verify repair and proceed to Step 10.

10. Reprogram the Instrument Cluster Module (ICM) to the latest calibration using IDS release 63.07 and higher. This new calibration is not included in the VCM 2009.9 DVD. Calibration files may also be obtained at the website.

NOTE

2010-2020 Ford Truck Explorer AWD V8-4.6L               Page 16

REPLACING THE CLUSTER OR THE 3-BUTTON MESSAGE CENTER ASSEMBLY WILL NOT RESOLVE THIS ISSUE.

WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage IMPORTANT: Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.

OPERATION DESCRIPTION TIME

092107A 2006-2010-2020 Explorer, 0.3 Hr. Mountaineer 2007-2010-2020 Explorer Sport Trac: Reprogram The ICM, Includes Time To Verify If The Trip Odometer Reset (For Additional Repairs Use SLTS Operations If Available; Claim Additional Diagnosis Or Labor Performed As Actual Time)

DEALER CODING

CONDITION BASIC PART NO. CODE 10849 04