2010 Cadillac Truck SRX AWD V6-2.8L Turbo Technical Service Bulletin # 99-04-20-002H Date: 130411

2010 Cadillac Truck SRX AWD V6-2.8L Turbo Technical Service Bulletin # 99-04-20-002H Date: 130411

Drivetrain - Information on Driveline Clunk Noise

INFORMATION

Bulletin No.: 99-04-20-002H

Date: April 11, 2013

Subject: Information on Driveline Clunk Noise

Models:

2014 and Prior GM Passenger Cars and Light Duty Trucks

2010 Cadillac Truck SRX AWD V6-2.8L Turbo Page 297

Supercede:

This bulletin is being revised to add the 2013-2014 model years. Please discard Corporate Bulletin Number 99-04-20-002G (Section 04 -

Driveline/Axle).

Important

The condition described in this bulletin should not be confused with the following previous bulletins:

- Clunk, Bump or Squawk when Vehicle Comes to Complete Stop or Accelerating from Complete Stop (Replace Rear Drive Shaft

Nickel-Plated Slip Yoke) (Corporate Bulletin Number 01-04-17-004B or later)

- Clunk Noise at Stop or From Launch (Clean/Lubricate Rear Propshaft Slip Yoke Splines) (Corporate Bulletin Number

09-04-21-003D or later)

- Bump Feel/Clunk Noise at Stop or From Launch (Clean/Lubricate Propeller Shaft Slip Yoke Splines) (Corporate Bulletin Number

09-04-17-002E or later)

Some customers of vehicles equipped with automatic transmissions may comment that the vehicle exhibits a clunk noise when shifting between

Park and Drive, Park and Reverse, or Drive and Reverse. Similarly, customers of vehicles equipped with automatic or manual transmissions may

comment that the vehicle exhibits a clunk noise while driving when the accelerator is quickly depressed and then released. Tipping into the throttle

after deceleration can also result in some level of clunk as the driveline is loaded in one direction (coast) then with throttle reapply the driveline gets

loaded in the opposite direction (drive). On manual transmission vehicles depressing the clutch while in a deceleration immediately releases load on

the driveline and may produce a clunk noise as the driveline unloads.

Note

Compare this complaint vehicle to a like vehicle. If the results are the same, this is a normal condition. For additional diagnostic information, refer

to the appropriate Service information.

Whenever there are two or more gears interacting with one another, there must be a certain amount of clearance between those gears in order for

the gears to operate properly. This clearance or freeplay (also known as lash) can translate into a clunk noise whenever the gear is loaded and

unloaded quickly, or whenever the direction of rotation is reversed. The more gears you have in a system, the more freeplay the total system will

have.

The clunk noise that owners sometimes hear may be the result of a buildup of freeplay (lash) between the components in the driveline.

For example, the potential for a driveline clunk would be greater in a 4-wheel drive or all-wheel drive vehicle than a 2-wheel drive vehicle. This is

because in addition to the freeplay from the rear axle gears, the universal joints, and the transmission (common to both vehicles), the 4-wheel drive

transfer case gears (and their associated clearances) add additional freeplay to the driveline.

In service, dealers are discouraged from attempting to repair driveline clunk conditions for the following reasons:

- Comments of driveline clunk are almost never the result of one individual component with excessive lash, but rather the result of the added

affect of freeplay (or lash) present in all of the driveline components.

Because all of the components in the driveline have a certain amount of lash by design, changing driveline components may not result in a

satisfactory lash reduction.

- While some owners may find the clunk noise objectionable, this will not adversely affect durability or performance.

- For additional diagnostic information, refer to the appropriate Service Information.