This bulletin is supplied as technical information only and is not an authorization for repair.2020 Dodge or Ram Truck Grand Caravan Technical Service Bulletin # 02-003-12

Date: 120309

Steering - Steering Wheel Out Of Alignment More Than 3 Degrees

NUMBER: 02-003-12

GROUP: Front Suspension

DATE: March 09, 2012

THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE TRANSMITTAL (RRT) 12-016. ALL APPLICABLE

UN-SOLD RRT VIN's HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS APPLICABLE TO THE UN-SOLD

VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN TECHCONNECT. FOR VEHICLES NOT INCLUDED IN THE RRT VIN LIST,

APPLICATION OF THIS SERVICE BULLETIN TO SOLD UNITS IS BASED UPON THE CUSTOMER EXPERIENCING THE

SYMPTOM/CONDITIONS. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF WARRANTY.

SUBJECT:

Steering Wheel Out Of Alignment Greater Than 3 Degrees

OVERVIEW:

This involves inspecting the steering wheel for centered alignment and if necessary adjusting the toe to align the wheel.

MODELS:

2012 (RT) Caravan / Town and Country

NOTE:

This bulletin applies to vehicles built after August 01, 2011 (MDH 0801XX)and before August 31, 2011 (MDH 0831XX).

2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 122

DISCUSSION:

A small number of vehicles may have been shipped with the steering wheel out of alignment. Dealers are requested to inspect steering wheel for

alignment and if necessary, adjust the toe to center the wheel.

SYMPTOM/CONDITION:

Steering wheel off center greater then 3 degrees.

DIAGNOSIS:

If a customer's VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers that describe the symptom/condition, perform

the Repair Procedure if the action is agreed upon by the customer.

REPAIR PROCEDURE:

1. Inspect the steering wheel for alignment on flat ground. Is the alignment greater than 3 degrees to the right or left side?

a. Yes >>> Proceed to Step # 2

b. No >>>> Return the vehicle to the customer or dealer inventory.

2. Raise the vehicle on a suitable hoist. Refer to the detailed service procedures available in DealerCONNECT > TechCONNECT > Service Info >

04 Vehicle Quick Reference > Hoisting > Standard Procedure > HOISTING.

3. Refer to the detailed service procedures available in DealerCONNECT > TechCONNECT > Service Info>02- Front Suspension > Standard

Procedure > Wheel Alignment > Toe and adjust the steering wheel to center.

4. Lower the vehicle and road test to verify steering wheel is straight and vehicle does not wander or pull.

5. Return the vehicle to the customer or dealer inventory.

POLICY:

Reimbursable within the provisions of the warranty.