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1-888-327-4236 (TTY 1-800-424-9153), or go to http://www.safercar.gov.2020 Dodge or Ram Truck Grand Caravan Technical Service Bulletin # M17 Date: 120510

2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 104

Recall - R/H Power Liftgate Pinch Sensor Inspection/Replacement

May 2012

Dealer Service Instructions for:

Safety Recall M17 / NHTSA 12V-191

Power Liftgate Pinch Sensor

Models

2012 (RT) Dodge Grand Caravan and Chrysler Town & Country

NOTE:

This recall applies only to the above vehicles built from March 08, 2012 through March 12, 2012 (MDH 030822 through 031200).

IMPORTANT:

Some of the vehicles within the above build period have already been inspected or repaired and, therefore, have been excluded from this recall.

IMPORTANT:

Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles

before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles

in for service. Involved vehicles can be determined by using the VIP inquiry process.

Subject

The right side power liftgate pinch sensor on about 470 of the above vehicles may not function as intended, resulting in an increase in force required

to stop the power liftgate during the final closing stages. This could cause an increased risk of personal injury in the event of a liftgate pinch

situation.

Repair

The right side power lift gate pinch sensor must be inspected and replaced if required.

Parts Information

Special Tools

No special tools are required to perform this service procedure.

Completion Reporting and Reimbursement

Claims for vehicles that have been serviced must be submitted on the

DealerCONNECT Claim Entry Screen located on the Service tab. Claims

submitted will be used by Chrysler to record recall service completions and provide dealer payments.

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Use one of the labor operation numbers and time allowances shown.

Dealer Notification

To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.

Owner Notification and Service Scheduling

All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to schedule

appointments for this service with their dealers. A generic copy of the owner letter is included.

Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up

All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer

inquiry as needed.



GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if

known. Completed vehicles are removed from GRS within several days of repair claim submission.

To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealers VIN list for each recall displayed can be

sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.

Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to

schedule appointments for this repair.

Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles

of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.

Additional Information

If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.

Customer Services / Field Operations

Chrysler Group LLC

Service Procedure

A. Inspect Right Side Power Liftgate Pinch Sensor

1. Open the rear liftgate.

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2. Using a small mirror, inspect the end of the right side power liftgate pinch sensor (Figure 1):

> If there is an upside down "T" molded into the end of the power liftgate pinch sensor, the power liftgate pinch sensor does not require

replacement.



> Close the liftgate and return the vehicle to the customer.

> If there is not an upside down "T" molded into the end of the power liftgate pinch sensor (or it is not legible), the power liftgate pinch

sensor must be replaced. Continue with Section B. Replace Power Liftgate Pinch Sensor.

B. Replace Power Liftgate Pinch Sensor

1. Open the hood and disconnect the negative battery cable.

2. Open the liftgate and remove and save the upper liftgate trim panel.

3. Remove and save the lower liftgate trim panel.

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4. Disconnect the right side power liftgate pinch sensor electrical connector (Figure 2).

5. Remove and save the two power liftgate pinch sensor retaining screws (Figure 3).

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6. Remove and discard the two pins (Figure 4).

7. Remove and discard the original power liftgate pinch sensor.

8. Place the new power liftgate pinch sensor into position.

9. Engage the wiring harness grommet into the liftgate liftgate pinch sensor.

10. Engage the two power liftgate

pinch sensor push pins.

11. Install the two power liftgate pinch sensor retaining screws (Figure 3). Be sure to press the pinch sensor tight against the liftgate while

tightening the power liftgate pinch sensor screws.

12. Connect the electrical connector from the power liftgate pinch sensor to the body wiring harness (Figure 2).

13. Install the lower liftgate trim panel.

14. Install the upper liftgate trim panel.

15. Connect the negative battery cable and close the hood.

16. Verify the right side power liftgate pinch sensor operation using the following procedure:

a. Cycle the power liftgate through one complete open and close cycle.

b. Cycle the power liftgate a second time and push on the right side power liftgate pinch sensor while the liftgate is halfway closed to verify

that the power liftgate detects an obstruction and returns to the full open position.

WARNING:

Do not place your finger(s) between the liftgate and the body (in the pinch area) to test the power liftgate pinch sensor.

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