04 03 12 WORKSHOP ENGINE CRANE

Date: 120703

Interior - R/H 2nd Row Stow And Go Seat Won't Lift Properly

NUMBER: 23-020-12

GROUP: Body

DATE: July 03, 2012

SUBJECT:

Right Side Second Row Stow and Go Seat Will Not Lift Off Floor Strikers For One Handed Stow Operation

OVERVIEW:

This bulletin involves inspecting and if necessary installing a clip to preload the latch release lever mechanism.

MODELS:

2011-2012(RT)Caravan / Town and Country

NOTE:

This bulletin applies to vehicles built before August, 22, 2011 (MDH0822XX).

SYMPTOM/CONDITION:

Right side second row stow and go seat will not stow with one handed operation and requires hand assistance to lift the seat off the floor mounted

strikers.

DIAGNOSIS:

If the customer describes the symptom, perform the Repair Procedure.

2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 91

PARTS REQUIRED:

REPAIR PROCEDURE:

1. With the right side 2nd row stow and go seat in the upright position, attempt to unlatch using the recliner lever and the nylon pull strap located at

the lower seat back.

2. Did the seat back fold flat and seat system automatically tumble to the forward position?

a. Yes -> Continue further diagnosis, this bulletin does not apply.

b. No -> Proceed to Step # 3.

3. Position the load floor against the seat back of the front right seat.

4. With the seat in the upright position, pull up on the recliner lever and allow the seat back to fold flat (1) (Fig. 1) with your other hand positioned

behind the seat back, pull up and lift the seat off the floor mounted strikers (2) (Fig. 1). This will release the seat and allow it to be fully stowed.

NOTE:

Once stowed, keep the load floor in the upright position.

2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 92

5. Locate the pivot bar underneath the seat identified in (Fig. 2) (1).

2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 93

6. Insert clip p/n 68163772AA at the area shown in (Fig. 3)(Fig. 4).

NOTE:

Clip has been painted white to better illustrate orientation against black background.

7. Position and latch the seat in the upright position.

8. Cycle the seat three times from the latch to unlatched position, using the recliner lever and nylon pull strap located at the lower seat back.

NOTE:

Fully stowing the seat is not necessary to verify the repair.

9. Did the seat successfully latch and unlatch?

2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 94

a. Yes >>> Return the vehicle to the customer.

b. No >>> Continue further diagnosis, this bulletin does not apply.

POLICY:

Reimbursable within the provisions of the warranty.