2010 Cadillac CTS Sedan AWD V6-3.0L Technical Service Bulletin # 04-08-50-006D Date: 100909

2010 Cadillac CTS Sedan AWD V6-3.0L Technical Service Bulletin # 04-08-50-006D Date: 100909

Interior - Seat Cover Wrinkle/Crease/Burn Info

INFORMATION

Bulletin No.: 04-08-50-006D

Date: September 09, 2010

Subject: Minor Wrinkles/Creases, Discoloration, Cigarette Burns and Customer Induced Cuts and Stains on Front and Rear Driver and Passenger

Seats with Leather, Vinyl or Cloth Seat Covers

Models:

2011 and Prior GM Passenger Cars and Light Duty Trucks

2009 and Prior HUMMER H2

2010 and Prior HUMMER H3

2009 and Prior Saab 9-7X

2010 and Prior Saturn

Supercede:

This bulletin is being revised to add a model year. Please discard Corporate Bulletin Number 04-08-50-006C (Section 08 - Body and Accessories).

2010 Cadillac CTS Sedan AWD V6-3.0L Page 267

If a customer comes in to your dealership due to certain conditions of the seat covers (splits, wrinkles, loose stitching, etc.), you must examine the

seat cover in order to determine the validity of the customer claim. Some components from the above listed vehicles have been returned to the

Warranty Parts Center (WPC) and analysis of these parts showed "customer induced damage" or No Trouble Found (NTF).

The dealer should pay particular attention to the following conditions:

- Cigarette burns

- Customer induced cuts (knife cuts, cut by customer tools, etc.)

- Paint stains (customer should have cleaned paint stains while paint was still wet)

- Coffee stains and other removable dirt

These should be cleaned as described in the Owner's Manual under Appearance Care. Also, refer to Corporate Bulletin Number

06-00-89-029A or later.

- Evidence of chemicals used for cleaning, other than those specified in the Owner's Manual

- Other chemical spills

- Minor and normal leather wrinkles as a result of use

2010 Cadillac CTS Sedan AWD V6-3.0L Page 268

- Other defects to the seat cover not detected during the pre-delivery inspection (PDI).

Inform the customer that the above issues were not present when the vehicle was purchased and cannot be replaced under warranty. The

covers, however, may be repaired or replaced at the customer's expense.

The following conditions are not caused by the customer and should be covered by warranty:

- Split seams

- Wear/cracking/peeling

- Discoloration/dye transfer from customer clothing (if discoloration/dye transfer is not removed after using GM Leather and Vinyl Plastic

Cleaner, P/N 88861401 (in Canada, P/N 88861409), replace the covers.)