01 02 11 EMISSIONS WARRANTY COVERAGE

Date: 121004

Body/Interior - Sliding Door Trim Contacts Quarter Panel

NUMBER: 23-012-12 REV. A

GROUP: Body

DATE: October 04, 2012

THIS BULLETIN SUPERSEDES SERVICE BULLETIN 23-012-12, DATED MARCH 20,

2012 WHICH SHOULD BE REMOVED FROM YOUR FILES.

SUBJECT:

Sliding Door Trim Contacting Vehicle Rear Quarter

OVERVIEW:

This bulletin involves installing an additional door panel retention point to prevent the door panel from bowing and contacting the body when the

sliding door is opened.

MODELS:

2008 - 2012 (RT) Dodge Caravan

2008 - 2012 (RT) Chrysler Town and Country

NOTE:

This bulletin applies to vehicles built prior to February 11, 2012 (MDH 0211XX).

SYMPTOM/CONDITION:

The customer may experience a door trim panel contacting the quarter panel on either side when opening either of the sliding doors.

PARTS REQUIRED:

2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 18

SPECIAL TOOLS/EQUIPMENT REQUIRED:

DIAGNOSIS:

In some instances interior door panel to quarter panel contact has been noted on both left and right sides of the vehicle. Design clearances of the

interior door panel are aggravated by heat which causes the door panel to relax and bow, which may contact the rear quarter panel (Fig. 1). In order

to correct this condition and avoid costly paint repairs an additional retention point needs to be added to prevent the door panel bowing condition. If

the customer describes the symptom, perform the Repair Procedure.

REPAIR PROCEDURE:

1. Remove both door trim panels. Refer to the detailed procedures available in DealerConnect>TechCONNECT> under: Service Info> 23-Body>

Doors - Sliding>PANEL, Door Trim> Removal.

2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 19

2. Remove the standoff from the back side of each door panel (Fig. 2).

3. Cut the sound deadener on the back side of each door panel as shown in (Fig. 3).

2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 20

4. Carefully drill a 5/16"(8mm) hole through door module at the center of the formation/standoff (1) directly above the door module (if equipped)

or just forward of the part number tag (Fig. 4).

NOTE:

Make sure door window is in the full upward position before drilling hole in door module.

5. Fully seat the white dual lock push clips (1) from repair kit into the 5/16" (8mm) hole in the door modules (Fig. 5).

2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 21

6. Temporarily engage the dual lock halves in order to transfer the clip location from the module to the door panel using Kent Leak Trace Powder

or equivalent and scribe the clip location on the back side of the door panel as shown in (Fig. 6).

NOTE:

Door trim panel(s) will need to be rough set and pressurized to transfer the contact location. Leak trace powder should be applied to the

approximate clip location on the back side of the door trim panel.

NOTE:

Do not engage dual lock halves and remove peel-off backing to locate the door trim panel side of the clip as this could result in an improperly

placed clip while reinstalling the door panel. Improperly placing the clip can possibly destroy it if removal or repositioning is required. Do not

use grease to transfer clip location as this will leach into the plastic surface of the trim panel and affect clip adhesive retention.

7. Clean the surface area (1) of both door trim panels to be bonded with isopropyl alcohol (Fig. 7).

8. Once the alcohol has evaporated apply 3M 4298 adhesion promoter or equivalent to the surface area (1) where the dual lock adhesive backer will

bond (Fig. 7).

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9. Firmly pressurize the blue dual lock clip at scribed location for 5 seconds after removing the protective backing off the adhesive side of the clip.

NOTE:

Let the blue dual lock clip cure for 1 hour before reinstalling the door trim panels.

10. Reinstall both door trim panels. Refer to the detailed procedures available in DealerConnect>TechCONNECT> under: Service Info> 23-Body>

Doors - Sliding> PANEL, Door Trim> Installation.

11. Seat door trim panel and press at new attachment location.

NOTE:

An audible "click" should be heard when pressing the door trim panel in place

12. Validate door trim panel clearance to rear quarter panel (Min Gap is 3/16" / 6mm) (Fig. 9).

NOTE:

Gap can be checked by applying modeling clay to the suspect area of the quarter panel.

POLICY:

Reimbursable within the provisions of the warranty.