00 01 09 2010 MODEL YEAR NEW VEHICLE PREPARATION AND

Date: 130208

Suspension - Rear End Noise At Low Speeds On Uneven Surfaces

NUMBER: 17-003-13

GROUP: Rear Suspension

DATE: February 08, 2013

THIS BULLETIN SUPERSEDES SERVICE BULLETIN 17-003-11, DATED NOVEMBER

22, 2011, WHICH SHOULD BE REMOVED FROM YOUR FILES. THIS IS A COMPLETE

REVISION AND NO ASTERISKS HAVE BEEN USED TO HIGHLIGHT REVISIONS.

SUBJECT:

Noise From Rear Of Vehicle Over Uneven Surfaces At Low Speed

OVERVIEW:

This bulletin involves diagnosing a noise at the rear of the vehicle and if necessary, replacing the right and left rear shocks.

MODELS:

2011 - 2013 (RT) Caravan/Town and Country

NOTE:

This bulletin applies to vehicles built before August 04, 2012 (MDH 0804XX).

SYMPTOM/CONDITION:

The customer may experience a noise from the rear of the vehicle while driving over uneven surfaces at low speed.

DIAGNOSIS:

If the customer describes the symptom, drive the vehicle over uneven parking lot surfaces with HVAC blower and radio turned off.

1. Was rear suspension noise duplicated?

a. Yes ->Proceed to the Repair Procedure.

2020 Dodge or Ram Truck Grand Caravan V6-3.6L Page 177

b. No -> This bulletin does not apply, further diagnosis required.

PARTS REQUIRED:

NOTE:

Refer to the vehicle's suspension sales code to determine which of the two shock part numbers listed above will be needed to complete the repair.

Only one shock part number listed above will be needed for each repair based on suspension configuration.

REPAIR PROCEDURE:

1. Is the vehicle suspension sales code SDC or SDD/SDH for this vehicle?

a. SDC >>> Use p/n 68144549AC and continue to Step # 2.

b. SDD/SDH >>> Use p/n 68138247AC and continue to Step # 2.

2. Replace both rear shock absorbers based on the correct part designated by sales code listed above. Refer to the detailed removal procedures

available in DealerCONNECT > TechCONNECT under: Service Info > 17 - Rear Suspension > SHOCK ABSORBER, Suspension, Assembly >

Removal/Installation.

3. Drive the vehicle over uneven surfaces at low speed to ensure noise has been eliminated.

POLICY:

Reimbursable within the provisions of the warranty.