Navigation System - Software Update For Various Concerns

2010 Nissan-Datsun Altima L4-2.5L (QR25DE) Hybrid Technical Service Bulletin # 09-105A Date: 100407

Navigation System - Software Update For Various Concerns

Classification: EL09-044

Reference: NTB09-105A

Date: April 7, 2010

NAVIGATION SYSTEM SOFTWARE UPDATE

This bulletin has been amended. Please discard previous versions.

APPLIED VEHICLES:2010 Altima (L32, CL32, & L32HV) Sedan, Coupe, & Hybrid

2010 Maxima (A35)

2010 370Z (Z34) Roadster (convertible)

APPLIED VINs: Altima built in this range: 1N4(*)L2(***)A(*) 100000 - 113343

Maxima built in this range: 1N4AA5A(**)AC 800020 - 821364

370Z built in this range: JN1AZ4F(**)AM 300062 - 301332

IF YOU CONFIRM

A customer reports any of the follow issues with their navigation system:

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^ System reboots when making a Bluetooth(R) phone call

^ Lock-up when switching regions

^ A POI is listed in the wrong city

^ POI "Search by City" is not available in select Canadian Provinces

^ "House Number Field" is blank during voice destination entry

^ "Voice Destination Entry" cancels during "Calculate Route"

^ Certain cities are not available in destination "Select a City"

and

The navigation system Map Version is 09-10 MAP No.1.

ACTION

Install the navigation system software update per the Service Procedure in this bulletin.

SOFTWARE UPDATE DVDs (3 disc set) - REQUIRED FOR THIS PROCEDURE

^ Each dealer has been mailed one disc set, free of charge, from Clarion.

^ Should you require additional DVDs due to loss or damage, the DVDs can be ordered, free of charge, by contacting Clarion. Request reference

number DVD NTB09-105.

CLAIMS INFORMATION

Checking Navigation System Map Version

1. Turn the ignition ON.

2010 Nissan-Datsun Altima L4-2.5L (QR25DE) Hybrid Page 382

2. Press the INFO button.

3. Select Navigation Version on the display screen.

4. Press the ENTER button.

5. Make sure Map Version is:

09-10 MAP No.1

NOTE:

^ If the Map Version is other then above, reprogramming is not needed:

^ Map Version after reprogramming is

09-10 MAP No.1b

SERVICE PROCEDURE

1. Attach a battery charger to the vehicle battery. Set the charger to a low charge rate (trickle charge).

NOTE:

This procedure (software update) will take several minutes with the ignition ON. Make sure to attach a battery charger to the vehicle battery.

2. Set the ignition to the ON position.

3. Insert disc 1/3 into the in-dash CD / DVD player.

^ For Altima; open the display by pressing the OPEN/TILT button to access the disc slot.

IMPORTANT:

Once reprogramming has started, make sure all 3 discs have been loaded into the CD / DVD player before stopping the procedure.

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4. Wait for the program to load (progress bar will display).

5. When the program has finished loading:

^ Disc 1 will automatically eject, and

^ Program loading is completed" will display.

6. Remove disc 1/3 and install disc 2/3.

7. On the display screen; press "DVD Update" and then "yes".

8. Wait for update to complete - about 15 minutes.

9. When the update is complete the display screen will read "Eject the DVD to let the system reboot".

IMPORTANT:

Once reprogramming has started, make sure all 3 discs have been loaded into the CD / DVD player before stopping the procedure.

10. Eject and remove disc 2/3.

11. Wait for the system to reboot.

12. When the reboot is complete the display screen will read, "Please insert disc 3/3".

13. Insert disc 3/3.

14. Wait for loading to complete - 3 to 5 minutes (progress bar will display).

15. When loading is complete:

^ Disc 3/3 will automatically eject, and

^ "Program loading is completed" will display.

16. Remove disc 3/3.

^ Software update is complete.

^ For Altima: close the display by doing a "short" press of the OPEN/TILT button.