Navigation - Becker(R) MAP PILOT Freezes/Slow/Delayed Response Mercedes Benz C 63 AMG Sedan (204.077) V8-6.3L (156.985

2010 Mercedes Benz C 63 AMG Sedan (204.077) V8-6.3L (156.985

Vehicle: Customer Interest

Navigation - Becker(R) MAP PILOT Freezes/Slow/Delayed Response

Becker MAP PILOT: Boots only as far as Becker logo, navigation screen freezes, reacts with a delay, TMC unavailable in UK

Topic number L182.61-P-055955

Version 1

Design group 82.61 Auto pilot system (APS), Audio 30 APS

Date 04-24-2013

Validity Model 117, 166, 172, 176, 204, 207, 212, 218, 242, 246

with Becker MAP PILOT (code 509) or preinstallation for Becker MAP PILOT (code 508)

Reason for change

Complaint:

- The navigation function boots only as far as the Becker logo.

- The display in the navigation function freezes.

- The startup time of the navigation function takes a long time (up to 60 seconds).

- The display responds with a delay when the navigation function is operated.

Attachments

Cause:

Software in navigation module (A2/30).

Remedy:

Perform the following software updates in the navigation module (A2/30):

1.) Update interface software (Automotive Software) in navigation module (A2/30) to version 12/21.00 (A 166 902 73 04) or higher using

XENTRY Diagnostics. The software is available as of XENTRY Diagnostics Release 09/12.

2.) Update firmware in navigation module (A2/30) to version R22.3.1205 (available since Week 37/12) or higher using Becker Content Manager.

3.) Update navigation software (PND software) in navigation module (A2/30) to version 2.0.50 (available since Week 37/12) or higher using

Becker Content Manager.

Note :

The updates of the navigation software (PND software) including firmware must be performed using the current Becker Content Manager. The checks for updates on launching the Becker Content Manager must be activated in the "Settings" menu (see attachment). To update the navigation software, it may be necessary to perform a free-of-charge update of the map data at the same time. Detailed information can be found at www.beckermappilot.com. The update process can take up to several hours depending on your Internet connection.

Attachments

Symptoms


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